Senior Director, Marketing

Charter Communications, Inc.; United States; Hybrid; USD 180,000 - 320,000; Full time

Job summary

Charter Communications, Inc. is seeking a Sr Director of Internet Marketing to own the marketing plan and commercial strategy for Spectrum's residential Internet portfolio.

You will shape audience segments, product positioning, and claims while directing pricing, offers, and partnerships across the footprint. The role leads Spectrum's digital education and community impact initiatives, builds the marketing team, and partners with Product, Sales, and Legal to drive growth, retention, and revenue

Qualifications

• Bachelor’s degree in marketing or related field or equivalent experience.
• 10+ years of people management experience.
• 5+ years product leadership experience.
• Experience leading product marketing for a consumer broadband or subscription business.

Responsibilities

• Own the Internet growth strategy and annual marketing plan.
• Set audience, segment strategy and messaging plan.
• Define portfolio positioning and claims that withstand competition and legal review.
• Lead cross-functional collaboration with Product, Offer, Pricing, Consumer Insights, and Sales.
• Oversee budget, team development, and agency relationships.

Skills

English proficiency

Product marketing

Audience segmentation

Pricing strategy

Cross-functional leadership

Budget ownership

Executive communication

AI tools

Strategic storytelling

Partnerships

Education

Bachelor's degree in marketing or related field

MBA preferred

Engineering/technical depth (preferred)

Job description

Job Summary

The Sr Director, Internet Marketing owns the marketing plan and the commercial strategy for Spectrum's residential Internet portfolio, spanning core internet and access technology, WiFi, the connected home, network security and residential voice. The role sets the audience and segment strategy, the portfolio positioning and the claim strategy, decides where marketing investment goes across the portfolio, and owns the marketing of bringing the Internet portfolio together across the combined footprint. It also leads Spectrum's community impact and digital education work.

Responsibilities

How You’ll Make an Impact

• - Actively and consistently supports all efforts to simplify and enhance the customer experience.
• - Internet growth strategy. Own the commercial strategy for the Internet portfolio: acquisition, retention, mix shift, attach and revenue per household, and the growth goals behind them. Set the annual marketing plan and the launch calendar. Measured on Internet net additions, revenue per household and share.
• - Audience and segment strategy . Decide which households the portfolio goes after, size the opportunity in each segment, and set the product, offer and message plan that converts them.
• - Portfolio positioning. Own what Spectrum Internet promises customers and the reasons they should believe it. Set the positioning standard the product lines work to, approve what goes to market, and keep the connection story and the services story consistent.
• - Product and partnership strategy. Partner with Product Management and Offer Management on what Spectrum builds, buys or partners for across the portfolio, and decide which of those marketing backs. Bring market demand and competitive gaps into the roadmap, and sequence what gets committed into the plan, with owners and dates.
• - Competitive strategy. Set the posture against fiber, fixed wireless and satellite competitors, and direct the programs that win customers from each and retain the ones Spectrum has.
• - Pricing and packaging. Own marketing's position on pricing and packaging and decide the recommendation marketing takes to Offer Management: speed tiers, entry price points, what is included in the rate against what is sold separately, and the offers behind them.
• - Claim strategy. Own the claim set for the portfolio. Decide which claims carry the advertising and which hold Spectrum's position in search results and AI answers, approve the claims each product line authors, and make sure every claim survives competitive and legal challenge. Manage the independent measurement vendors the claims rest on and the spend behind them.
• - Footprint integration. Own the marketing of bringing the Internet portfolio together across the combined footprint: which products launch where and in what order, how customers on legacy platforms are migrated and what they are told, where naming and positioning converge, and how performance is reported on a combined basis. The program runs for several years and touches every product line.
• - Community impact. Lead digital education, affordability and community partnership work with school districts, community organizations and public sector stakeholders.
• - Team, budget and investment. Lead and develop the team. Own the marketing budget for the portfolio, decide how headcount, agency capacity and investment are allocated across it, brief and manage the agencies the budget pays for, and report what the spend returned. Hire, coach, set the operating rhythm across a distributed group, and build the bench behind each role.
• - Measurement and reporting. Define what success looks like for each launch, build the reporting that shows which launches, segments and claims moved the business, and present portfolio strategy and performance to executive leadership.
• - Cross-functional leadership. Lead the work across Product Management, Offer Management, Pricing, Consumer Insights, Integrated Marketing, Performance Marketing, Base Marketing, Sales, Channel, Care, Finance and Legal, and hold each of them to the plan.

Working Conditions

• - Approximately 10% travel for market visits, store visits and industry events

Qualifications

What You’ll Bring to Spectrum

Required Qualifications

Education

• - Bachelor’s degree in marketing, business or related field, or equivalent experience

Experience

• - 10+ years of people management experience
• - 5+ years product leadership experience

Skills

• - Ability to read, write, speak and understand English
• - Experience leading product marketing for a consumer portfolio spanning more than one product family
• - Experience setting audience and segment strategy for a consumer portfolio
• - Experience owning positioning and claims that hold up against competitors and legal review
• - Experience shaping pricing and packaging for a consumer subscription business
• - Experience working with a product organization on build, buy or partner decisions
• - Experience leading other people leaders and owning a marketing budget, including allocating people and investment across a portfolio and managing the agencies it pays for
• - Experience bringing products, teams and ways of working together from more than one organization
• - Ability to turn a technical capability into a benefit a customer understands
• - Ability to get decisions made across Product, Sales, Finance, Legal and Creative without direct authority
• - Ability to read performance data and change the plan based on it
• - Strong written and verbal communication, including with executives

Preferred Qualifications

Education

• - MBA combined with an undergraduate degree in engineering, computer science or a related technical field, or comparable technical depth gained through experience

Experience

• - 15+ years product marketing in a consumer broadband, wireless or subscription business preferred

Skills

• - Broadband, wireless or another consumer connectivity business
• - Marketing a connectivity product against fiber, fixed wireless or satellite competitors
• - Growing recurring or value-added services alongside a core subscription
• - Leading marketing through a merger, acquisition or footprint integration
• - Commissioning primary research and running test-and-learn programs
• - Managing agencies and independent measurement vendors to a budget
• - Use of AI tools for research, analysis, content and competitive monitoring
• - Community impact, digital education or digital equity programs

Onsite:

4 days onsite/one deay remote