Senior Director, Life Sciences AI Implementations

Salesforce, Inc.

Chicago (IL)

Hybrid

USD 191,000 - 321,000

Full time

4 days ago

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Job summary

Salesforce, Inc. seeks a seasoned Product Liaison Director for Agentforce Life Sciences to bridge product engineering and field execution, delivering AI-powered implementation playbooks and scalable assets.

You will lead cross-functional collaboration among Professional Services, SI Partners, customers, and product teams to accelerate value realization. The role requires 10+ years in Life Sciences software implementations, strong Salesforce ecosystem knowledge, and experience driving offshore

Qualifications

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related technical field, or equivalent practical experience.
10+ years of software implementation and integration experience within the Life Sciences industry.
Demonstrated, focused expertise in designing and implementing Veeva Vault CRM solutions.
Proven track record of developing scalable implementation methodologies, best practices, and technical tools that improve project outcomes.
Applied experience using leading AI platforms (e.g., Claude, ChatGPT, Cursor) to develop software implementation tools, scripts, or operational accelerators.
Experience managing, collaborating with, or leading offshore software development teams.
Strong familiarity with the Salesforce platform and its broader integration ecosystem.

Responsibilities

Design, pilot, and scale AI-driven implementation playbooks and automation tools to streamline data and process transformations (e.g., from Veeva Vault to Agentforce Life Sciences).
Establish standardized methodologies using generative AI platforms to reduce manual effort during complex system integrations.
Evaluate and continuously refine implementation tools based on direct feedback from field deployments.
Scale Product and Industry Expertise
Create reusable implementation assets, reference architectures, and training modules to build capability across our internal teams and SI Partner ecosystem.
Serve as the primary subject matter expert, fostering collaboration between product engineering, field consultants, and customer implementation teams.
Develop and deliver targeted technical enablement workshops and field guides to continuously upskill global teams.
Facilitate Solution Design and Technical Discovery
Lead technical discovery sessions to identify common requirements and integration needs across core commercial Life Sciences use cases.
Partner closely with Product Management to prioritize feature enhancements based on implementation trends and high-impact customer needs.
Publish solution blueprints and configuration best practices for recurring workflows to minimize the need for custom development.
Deliver Measurable Impact
Consistently develop and deploy implementation accelerators and process improvements that measurably reduce time-to-value for customers.
Lead regular internal and external enablement sessions to drive adoption of best practices.
Drive continuous improvement in global Solution Design implementation assessment scores and support overall growth goals for the Life Sciences portfolio.