Senior Director, Inside Technical Service & Support

Carboline; Missouri; On-site; USD 150,000 - 190,000; Full time

Job summary

Carboline seeks a Director of Inside Technical Service to lead the inside Technical Service team and partner with Sales, Operations, Quality, and customers. This senior role guides technical strategy, mentors engineers, supports major customer initiatives, and drives industry-leading coating solutions and service.

Essential responsibilities include leading the team, collaborating with Sales and Commercial teams, and ensuring customer success while advancing ISO compliance and optimization

Qualifications

• Bachelor's degree in a Technical or Business-related field, or equivalent combination of education and experience.
• Minimum of 5 years of Technical Service experience.
• Minimum of 5 years of leadership, supervisory, or management experience.
• Strong customer-facing communication and problem-solving skills.
• Demonstrated ability to lead teams, influence cross-functional stakeholders, and drive continuous improvement initiatives.

Responsibilities

• Lead, develop, and mentor Technical Service Engineers, fostering a culture of technical excellence, customer focus, and continuous improvement.
• Partner closely with Sales Leadership and Commercial teams to support business growth, strengthen customer relationships, and resolve complex product or application challenges.
• Serve as a senior technical resource for key customers, helping drive successful project outcomes and long-term customer satisfaction.
• Collaborate with Quality, Manufacturing, R&D, and Operations teams to identify root causes, implement corrective actions, and improve overall product performance.
• Drive quality initiatives, support ISO compliance efforts, and advance internal auditing and continuous improvement programs.

Skills

Leadership

Customer-facing communication

Problem-solving

Cross-functional collaboration

Continuous improvement

Education

Bachelor's degree in technical or business field

Job description

Carboline seeks a Director of Inside Technical Service to lead the inside Technical Service team and partner with Sales, Operations, Quality, and customers. This senior role guides technical strategy, mentors engineers, supports major customer initiatives, and drives industry-leading coating solutions and service.

Essential responsibilities include leading the team, collaborating with Sales and Commercial teams, and ensuring customer success while advancing ISO compliance and optimization