Head of Inside Technical Service & Customer Solutions

Rust-Oleum; St. Louis (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

Carboline, a St. Louis-based coatings manufacturer, is seeking a Director of Inside Technical Service to lead the Inside Technical Service team and partner with Sales, Operations, Quality, and customers.

In this senior leadership role you will set technical strategy, mentor engineers, support major customer initiatives, and help drive continuous improvement across our coating solutions and service offerings. Travel up to 50%.

Qualifications

• Bachelor's degree in a technical or business field or equivalent experience.
• Minimum 5 years of Technical Service experience.
• Minimum 5 years of leadership, supervisory, or management experience.
• Strong customer-facing communication and problem-solving skills.
• Ability to lead teams, influence stakeholders, and drive continuous improvement.

Responsibilities

• Lead, develop, and mentor Technical Service Engineers to deliver technical excellence.
• Partner with Sales and Commercial teams to support business growth and customer relationships.
• Serve as a senior technical resource for key customers on projects and outcomes.
• Collaborate with Quality, Manufacturing, R&D, and Operations to identify root causes and corrective actions.
• Drive quality initiatives, ISO compliance, and internal auditing.
• Provide technical leadership on coating performance issues and field concerns.

Skills

Leadership/people mgmt

Customer-facing communication

Problem-solving

Cross-functional collaboration

Continuous improvement

Education

Bachelor's degree in technical or business field

Job description

Carboline, a St. Louis-based coatings manufacturer, is seeking a Director of Inside Technical Service to lead the Inside Technical Service team and partner with Sales, Operations, Quality, and customers.

In this senior leadership role you will set technical strategy, mentor engineers, support major customer initiatives, and help drive continuous improvement across our coating solutions and service offerings. Travel up to 50%.