Senior Director, Infrastructure, Operations and Enterprise Architecture

Marquette University; Milwaukee (WI); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

403(b) with up to 8% university match

Generous time-off package

Tuition benefits for employees and dependents

Job summary

A prominent educational institution in Milwaukee seeks a Senior Director for Infrastructure, Operations, and Enterprise Architecture. The role involves providing strategic leadership for IT operations, ensuring systems are resilient and optimized, designing scalable architectures, and fostering a culture of professional growth. The ideal candidate should possess over 10 years of relevant experience, leadership skills, and a bachelor's degree in IT or related fields. A comprehensive total rewards package is offered, including benefits and a competitive salary.

Qualifications

• 10+ years in relevant experience, with supervisory and leadership experience.
• Proven ability to lead enterprise infrastructure and IT operations.
• Expertise in ITIL or similar service management frameworks.
• Deep knowledge of enterprise architecture frameworks, standards, and governance.
• Experience with ITIL or similar service management frameworks.
• Strong cybersecurity, regulatory compliance, and risk management understanding.

Responsibilities

• Provide strategic leadership for the execution of enterprise infrastructure.
• Develop and maintain target architectures for technology platforms.
• Collaborate with the CIO on infrastructure strategy and vision.
• Stay abreast of emerging technologies and pilot innovative solutions to improve efficiency and reduce risk.
• Ensure security policies are operationalized with oversight of controls and incident response.
• Monitor performance metrics and drive continuous improvement in service delivery and user experience.
• Lead process optimization, automation and service management across teams.
• Supervise staff, hire and develop talent, foster accountability and engagement.
• Oversee budgets, contracts and vendor relationships for IT services and technologies.
• Supervise student employees as needed.

Skills

Leadership

Strategic Planning

Cybersecurity Principles

ITIL or similar frameworks

Stakeholder Management

Communication

Mentoring

Team Leadership

Budget Management

Vendor Management

Education

Bachelor's degree in IT or related field

Master's degree in IT or related field

Job description

Senior Director, Infrastructure, Operations and Enterprise Architecture

Apply for the Senior Director, Infrastructure, Operations and Enterprise Architecture role at Marquette University.

Posting Number: NA01512 | Employment Status: Full Time | Job Family: Information Technology.

Position Overview

Be The Difference Begins with Great People. We prioritize student success, access to education, and service in our work to educate well‑rounded servant leaders who transform their fields, society, and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time‑off package, and tuition benefits for employees, spouses and dependents with no payback requirement. For more information, please view the Total Rewards Guide.

Responsibilities

1. Technical Execution & Operational Excellence: Provide strategic leadership for the execution and continuous improvement of enterprise infrastructure and IT operations, encompassing data center services, network and server management, storage, end‑user support, and service desk functions. Ensure systems and services are resilient, highly available, and optimized for performance. Oversee the implementation of new technologies and upgrades, and ensure operational processes are efficient, scalable, and aligned with service level expectations.
2. Architecture Design & Standards: Develop and maintain target architectures that support the university’s future state across data, applications, and technology platforms. Define and enforce architecture standards, policies, and best practices to ensure consistency, interoperability, and long‑term sustainability of IT systems.
3. Enterprise Infrastructure Strategy & Vision: Collaborate closely with the CIO to define and evolve a forward‑looking infrastructure strategy that supports Marquette’s academic, research, and administrative goals. Anticipate future needs, align with institutional priorities, and ensure the infrastructure roadmap supports scalability, agility, and innovation.
4. Technology Evaluation & Innovation: Stay abreast of emerging technologies and industry trends. Evaluate their potential impact on the university’s operations and competitiveness. Recommend and pilot innovative solutions that enhance efficiency, reduce risk, and support strategic transformation.
5. Security And Compliance Oversight: Partner with the security and compliance teams to operationalize security policies and ensure compliance with regulatory and institutional requirements. Maintain oversight of infrastructure‑related controls, risk management practices, and incident response protocols to safeguard university assets.
6. Performance Monitoring and Insights: Monitor and analyze the performance of infrastructure, service delivery, and support operations, including staff effectiveness and system reliability. Provide actionable insights based on trends and metrics, and recommend improvements to enhance user experience, operational efficiency, and alignment with institutional goals.
7. Process & Service Management: Ensure robust, repeatable processes and skilled personnel are in place across infrastructure and support teams to meet the service expectations of the Marquette community. Drive continuous improvement in service delivery through process optimization, automation, and a commitment to operational excellence.
8. Leadership & Talent Development: Supervise staff, including hiring, terming, disciplinary actions, performance management, and staff development. Foster a culture of engagement, accountability, and professional growth within the infrastructure and operations team. Build a high‑performing team that is aligned with the university’s mission and values.
9. Budget & Vendor Management: Oversee the infrastructure and operations budget, ensuring fiscal responsibility and alignment with strategic priorities. Review and approve contracts for IT services and technologies, manage vendor relationships, and ensure delivery of value from external partners.
10. Supervision of Student Employees: Oversee the hiring, training, disciplinary actions, and termination of student employees.

Required Knowledge, Skills and Abilities

• Bachelor’s degree in Information Technology, Computer Science, Business Administration or related field.
• A minimum of 10 years in a role with relevant experience.
• Supervisory and leadership experience.
• Proven ability to lead large‑scale enterprise infrastructure and IT operations, including data centers, networks, servers, storage, and end‑user support. Demonstrated success in delivering resilient, high‑performing systems and services aligned with business objectives.
• Deep knowledge of enterprise architecture frameworks and principles. Ability to design scalable, interoperable architectures and enforce standards and policies that ensure long‑term sustainability and alignment with institutional goals.
• Expertise in ITIL or similar service management frameworks. Skilled in developing and refining operational processes to improve service delivery, automate workflows, and meet service level agreements across infrastructure and support teams.
• Strong understanding of cybersecurity principles, regulatory compliance, and risk management practices. Ability to operationalize security policies and maintain oversight of infrastructure‑related controls and incident response.
• Demonstrated ability to mentor and develop high‑performing teams. Skilled in fostering a culture of accountability, engagement, and continuous improvement across technical and support staff.
• Effective stakeholder engagement and relationship building skills promoting a team environment.
• Proven communication and interpersonal skills with the ability to translate technical concepts to non‑technical stakeholders.

Preferred Knowledge, Skills and Abilities

• Master’s degree in Information Technology, Computer Science, Business Administration or related field.
• Experience with evaluating and piloting emerging technologies (e.g., automation tools, AI‑driven infrastructure) to enhance efficiency and competitiveness.
• Strong understanding of HIPAA, FERPA and NIST cybersecurity principles and regulatory compliance.

Posting Date: 09/10/2025 | Closing Date: (date not listed).

To apply, visit https://employment.marquette.edu/postings/23694.

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state‑protected classification.

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