Director of Technology Services and Support - Archdiocese of Milwaukee

The Archdiocese of Milwaukee; Milwaukee (WI); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flextime

Tuition assistance for children

403b retirement plan

Pension program

Mileage reimbursement

Job summary

A religious organization is seeking a Director of Technology Services and Support in St. Francis, WI. The ideal candidate will lead technology operations and support teams, ensuring IT strategies align with organizational goals. This role requires strong leadership, communication skills, and experience in managing technology services, alongside overseeing budget and risk management. A bachelor's degree in IT or related field is necessary, with a preferred master's degree. This is a full-time position offering a complete range of benefits.

Qualifications

• Proven experience managing technology services and support teams.
• Ten or more years in information technology, including 3 years in senior management.
• Strong knowledge of IT infrastructure and service management.
• Strong knowledge of IT infrastructure, service management, and frameworks.
• Vendor management and contract negotiations experience.
• Ability to develop and implement strategic technology plans.
• Familiarity with industry standards and compliance requirements.
• Proven ability to lead change and drive continuous improvement.

Responsibilities

• Lead Technology Services and Support department.
• Manage IT infrastructure and application support.
• Develop and implement technology strategies.
• Design, deploy, and maintain IT systems and infrastructure.
• Ensure timely resolution of technical issues and service requests.
• Establish IT policies, procedures, and best practices.
• Manage vendor relationships and contract negotiations.
• Monitor KPIs and collaborate with other departments on technology needs.
• Manage cybersecurity and IT risk management.
• Lead continuous improvement to enhance user experience and efficiency.
• Oversee budget planning and resource allocation for the technology department.

Skills

Leadership in technology service management

Excellent communication skills

Problem-solving abilities

Vendor management

Strategic technology planning

Communication

Change management

Education

Bachelor's degree in information technology or Computer Science

Master's degree preferred

Job description

Director of Technology Services and Support

Are you a senior leader of information technology? Do you have a focus on mission and customer service? Come join us at the Archdiocese of Milwaukee!

Position Overview

We are seeking an experienced and strategic Director of Technology Services and Support to lead our technology operations in St. Francis, WI. The ideal candidate will oversee the delivery of technology services, manage support teams, and ensure the alignment of IT initiatives with organizational goals. This leadership role requires a strong background in technology management, excellent communication skills, and a commitment to driving innovation and operational excellence.

Key Responsibilities

• Lead and manage the Technology Services and Support department, including help desk, infrastructure, and application support teams.
• Manage and administer the hardware and infrastructure of the Archdiocese of Milwaukee Pastoral Center, and related entities.
• Develop and implement technology strategies that support business objectives and improve service delivery.
• Oversee the design, deployment, and maintenance of IT systems and infrastructure.
• Ensure timely and effective resolution of technical issues and service requests.
• Establish and enforce IT policies, procedures, and best practices.
• Manage vendor relationships and negotiate contracts for technology products and services.
• Monitor and report on key performance indicators related to technology services and support and collaborate with other departments to identify technology needs and provide solutions.
• Manage cybersecurity and IT risk management
• Lead continuous improvement initiatives to enhance user experience and operational efficiency.
• Manage budget planning and resource allocation for the technology services department.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field; master’s degree preferred.
• Proven experience in a leadership role managing technology services and support teams.
• Ten or more years' experience in information technology is required, with at least 3 years in a senior management role.
• Strong knowledge of IT infrastructure, service management, and support frameworks.
• Excellent problem-solving, organizational, and communication skills.
• Experience with vendor management and contract negotiations.
• Ability to develop and implement strategic technology plans.
• Familiarity with industry standards and compliance requirements.
• Demonstrated ability to lead change and drive continuous improvement.

This is a full time (40 hours a week) salaried position working in-person at the Archdiocese of Milwaukee Pastoral Center. The Archdiocese of Milwaukee provides a full scope of employment benefits, including medical, dental, vision flextime, Catholic school tuition assistance for children of employees, 403b, and a pension program. Infrequent weekend and evening meetings and some travel to parishes throughout the archdiocese is required. Mileage reimbursement is available.

How to Apply

Interested candidates are encouraged to submit their resume and cover letter detailing their qualifications and experience relevant to the Director of Technology Services and Support position to Jackie Luther [e-mail] .

414-769-3300
Toll-Free: 800-769-9373 |Fax: [phone]

Building Address (use for deliveries)
3501 S. Lake Dr. |St. Francis, WI 53235