Senior Director, Implementation

Allied Universal; Nashville (TN); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Disability insurance

401(k) plan

Paid holidays

Job summary

Allied Universal is hiring a Senior Director, Implementation for Deposita to own financial performance of the implementation portfolio, plan timelines, budgets, and successful delivery of cash recycler projects. You will lead a team of Project Managers, develop their skills, and ensure on-time, on-budget outcomes in a fast-paced environment.

The role requires deep financial acumen, strong leadership, and advanced Smartsheet expertise to drive scalable processes and deliverables for multiple

Qualifications

• Bachelor's degree in business administration, finance, marketing, or a computer technology related field.
• Associate's degree with at least nine years of experience in business operations, program/project delivery, or implementation leadership, and four years of related financial and/or process leadership experience
• High School Diploma or equivalent with at least twelve years of experience in business operations, program/project delivery, or implementation leadership, and five years of related financial and/or process leadership experience
• Minimum of seven (7) years of experience in business operations, program/project delivery, or implementation leadership within a fast-paced service, technology, or field-installation environment
• Minimum of three (3) years of direct financial or P&L responsibility, including budgeting, forecasting, and cost/margin management
• Minimum of three (3) years of direct people leadership, including hiring, developing, and managing project management or delivery professionals
• Demonstrated ability to prioritize and execute tasks under high pressure, adapt to shifting priorities, and learn new technologies
• Strong oral, written, and analytical skills
• Advanced reconciliation skills and understanding of deposit and change order discrepancies
• Advanced, hands-on proficiency in Smartsheet (designing and administering sheets, dashboards, reports, and automations)
• Ability to read and interpret P&L statements and project budgets and use financial data for decisions
• Ability to analyze data, identify trends, and develop solutions to process gaps
• Ability to train and mentor newer project managers and retail leaders

Responsibilities

• Own the financial performance of the implementation portfolio: budgets, cost control, margins, on-budget delivery
• Read and act on P&L statements; present results and forecasts to leaders
• Maintain financial oversight of inventory and services aligned with client goals
• Directly supervise multiple Project Managers; tailor coaching and oversight
• Develop onboarding and growth plans for PMs; set stretch objectives
• Communicate expectations clearly; ensure accountability for tasks
• Plan and schedule cash recycler installations; define scope and milestones
• Identify dependencies; manage scope changes and contingencies
• Coordinate partners and teams to meet customer requirements and SLAs
• Lead Smartsheet design and dashboards as the single source of truth
• Document repeatable processes and drive adoption across the team
• Conduct postmortems and translate findings into process improvements

Skills

Leadership

Financial acumen

Analytical thinking

Communication

Problem solving

Prioritization under pressure

Education

Bachelor's degree in business/finance/marketing or computer tech

Associate's degree + 9 years ops/leadership + 4 years financial leadership

High School Diploma + 12 years ops + 5 years financial leadership

Tools

Smartsheet

Job description

Overview

Company Overview:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!

Job Description

Deposita, an Allied Universal® Company, is hiring a Senior Director, Implementation.The Senior Director, Implementation is a commercial operations leader with full ownership of the planning, scheduling, budgeting, and successful delivery of cash recycler implementations for new and existing customers. This position carries direct financial accountability for the implementation portfolio, including project budgets, cost control, and margin performance, and is expected to read, interpret, and act on P&L results as part of daily decision-making.

The Senior Director leads a team of Project Managers ranging from early career to highly experienced and is responsible for developing each of them: building structure, training, and oversight for newer PMs while setting stretch objectives and delegating autonomy to seasoned PMs. This is a fast-paced, high-volume environment with shifting priorities and firm customer deadlines; the leader in this role must solve problems quickly, build repeatable processes where none exist, and hold the team accountable to schedule and budget.

RESPONSIBILITIES:

Commercial and Financial Ownership

• Own the financial performance of the implementation portfolio: develop project budgets, control costs, monitor margin, and deliver projects within approved budget
• Read, interpret, and act on P&L statements; identify variances, determine root causes, and drive corrective action; present financial results and forecasts to senior leadership
• Establish and maintain financial oversight of inventory and services to ensure effective alignment with client goals and objectives

Team Leadership and Development

• Directly supervise multiple Project Managers with varying levels of experience; adapt coaching, delegation, and oversight to each individual’s capability
• Build onboarding, training, and development plans for early-career Project Managers; set stretch objectives and expanded ownership for experienced Project Managers
• Communicate project expectations clearly and in a timely fashion; hold team members and contractors accountable for their assigned work; assess staffing needs during the project cycle and recruit as necessary

Implementation Planning and Delivery

• Plan and schedule cash recycler installation timelines; define project scope, goals, deadlines, milestones, and deliverables for each implementation
• Identify and manage project dependencies and critical path; proactively manage changes in scope, identify potential crises, and devise contingency plans
• Coordinate manufacturing partners, training partners, third‑party contractors, customers, and Deposita Retail teams to deliver installations that meet customer requirements and are supportable by the Customer Support Centers
• Conduct customer operating reviews depicting implementation progress, support performance, and metrics; determine the frequency and content of status reporting, analyze results, and troubleshoot problem areas
• Partner with manufacturing partners, training partners, customers, and Deposita Retail teams to ensure each installed solution meets customer needs and is well supported by our Customer Support Centers. Success is measured by on‑time, on‑budget delivery, achievement of Service Level Agreements (SLAs), financial performance of the implementation portfolio, process adoption, and the development and retention of the project management team

Process Development and Smartsheet Administration

• Design, build, and administer the team's Smartsheet environment, including project plans, portfolio dashboards, reports, automations, and cross‑sheet workflows, serving as the single source of truth for implementation status
• Develop, document, and scale repeatable implementation processes, playbooks, and tools; drive adoption across the team
• Conduct project postmortems, identify successful and unsuccessful project elements, and convert findings into process improvements
• Bring deep hands‑on Smartsheet expertise to own the design and administration of the team's Smartsheet project plans, dashboards, reports, and automations

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
  • Bachelor's degree in business administration, finance, marketing, or a computer technology related field
  • Associate's degree in business administration, finance, marketing, or a computer technology related field with at least nine (9) years of experience in business operations, program/project delivery, or implementation leadership, and four (4) years of related financial and/or process leadership experience
  • High School Diploma or equivalent with at least twelve (12) years of experience in business operations, program/project delivery, or implementation leadership, and five (5) years of related financial and/or process leadership experience
• Minimum of seven (7) years of experience in business operations, program/project delivery, or implementation leadership within a fast-paced service, technology, or field‑installation environment
• Minimum of three (3) years of direct financial or P&L responsibility, including budgeting, forecasting, and cost/margin management
• Minimum of three (3) years of direct people leadership, including hiring, developing, and managing project management or delivery professionals
• Work history must include demonstration of each of the following:
  • Ability to effectively prioritize and execute tasks in a high‑pressure, fast‑paced environment
  • Ability to adapt to shifting priorities, demands, and timelines through analytical and problem‑solving capabilities
  • Ability to learn, understand, and apply new technologies
• Strong oral, written, and analytical skills
• Advanced reconciliation skills and understanding of the factors which cause deposit and change order discrepancies
• Advanced, hands‑on proficiency in Smartsheet, including building and administering complex sheets, reports, dashboards, automations, and cross‑sheet workflows (critical requirement; candidates will be asked to demonstrate this capability during the interview process)
• Ability to read and interpret P&L statements and project budgets, and to use financial data in operational decision‑making
• Ability to analyze data, identify trends, and develop solutions to process and tooling gaps
• Ability to train, mentor, and impart knowledge to newer and less experienced project managers as well as retail leaders in store and market

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Master's degree or above in business administration, finance, or a computer technology related field
• Project Management Professional (PMP) or comparable project management certification
• Smartsheet product certification
• Experience implementing cash recyclers, cash automation, or other hardware/technology deployments across distributed retail or customer sites
• Advanced understanding of the operational functioning of the Retail Solutions products and retail front‑end operations

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com