Manager - Service Delivery

Allied Universal; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement plan

Paid holidays and vacation

Job summary

Allied Universal's Deposita division seeks a Service Delivery Manager to oversee cash management services for assigned accounts across the continental United States. This role is responsible for strategic guidance, operational leadership, and ensuring profitability while maintaining trust-based customer relationships.

Travel within the continental US is possible as part of maintaining service levels and expanding product adoption across locations.

Qualifications

• High School diploma or GED required.
• 3+ years managing an assigned client book.
• Experience with cash management operations or services is a plus.
• Ability to analyze data and present to VP/C-level stakeholders.
• Strong business acumen and ability to work in a matrix organization.

Responsibilities

• Lead strategic service delivery for assigned customer accounts.
• Communicate customer expectations clearly to teams and stakeholders.
• Ensure compliance with standard cash operations at customer sites.
• Coordinate with customers and vendors for consistent service delivery.
• Identify risks, propose contingency plans, and manage changes.

Skills

Customer relationship management

Data analysis

Stakeholder communication

Project coordination

Microsoft Office

Education

High School diploma or GED

Tools

Cash management software

Job description

Overview

Company Overview:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!

Job Description

Deposita, an Allied Universal® Company, is hiring a Service Delivery Manager. The Service Delivery Manager will understand the expectations of cash management customers and be responsive to their business needs. This role will advocate for their customers while developing, influencing and nurturing trust-based relationships. The Service Delivery Manager will provide strategic guidance to their customers, while also assisting with tactical needs and tasks as necessary. They are responsible for the operations and profitability of all cash management services within assigned Deposita customer account(s). The Service Delivery Manager can expect some travel requirements within the continental United States.

RESPONSIBILITIES:

• Function as the strategic lead for customers in their assigned book of business
• Determine and understand specific customer expectations; effectively communicate expectations to team members and stakeholders in a timely and clear fashion
• Provide strategic guidance and ensure compliance with standard cash operations at customer facilities
• Work closely with customers and vendors to ensure consistent, coordinated service delivery
• Identify and resolve issues; liaise with stakeholders; proactively manage changes; identify potential risks and devise contingency plans
• Investigate and recommend new technology and tools that will enhance the customer experience and team efficiency; create new workflows and processes as our products and solutions evolve; grow the customer relationship through new products, services, and locations
• Prepare and present customer business reviews internally and externally
• Coordinate the day-to-day administration and other work as needed per client contract and company policies

QUALIFICATIONS (MUST HAVE):

• High School diploma of equivalent (e.g., GED)
• Minimum of three (3) years of experience managing an assigned book of customer accounts
• Work history must include demonstration of each of the following:
  • Strong experience in retail services and operations across a range of industry verticals; Experience with cash management operations or services is a plus
  • Ability to develop, implement and promote/influence cash management initiatives directly to customers
  • Ability to analyze and present data to customers, including VP and C-level stakeholders
  • High level of business acumen and ability to work effectively amidst ambiguity in a matrix organization
• Excellent skills in mathematics, reading comprehension, oral and written communications
• Effective oral and written communication skills, including writing informatively, clearly, and accurately
• Planning and organizing skills; attending to details
• Proficiency with Microsoft Office applications
• Problem solving skills; mediate conflict with tact, diplomacy; negotiate
• Data driven forecasting and decision making
• Synthesize facts, concepts, principles; compile, sort, and interpret data
• Research, investigate, compile information
• Active listening skills
• Skilled in setting and achieving goals

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior retail management experience
• Prior account management experience with an assigned book of business
• Experience in development and implementation of cash management policies and procedures
• College degree in Business Administration or equivalent area of study
• Experience executing and/or supervising all phases of a cash supply chain by employing data analytics, statement collection, report writing, etc.
• Knowledge of cash supply chain

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com