Senior Director, Hospital Laboratory Operations

QUEST DIAGNOSTICS INC; Paterson (NJ); On-site; USD 120,000 - 176,000; Full time

Benefits offered by this job

Medical/Prescription Drugs

Dental

Vision

401(k) Plan – Company match up to 5%

Employee Stock Purchase Plan

Job summary

Quest Diagnostics is seeking a collaborative, data-driven operational leader to guide hospital laboratory operations across two campuses (Paterson and Wayne). The role requires extensive people leadership, collaboration with physicians and executives, and accountability for quality, safety, and regulatory compliance.

The candidate will drive performance improvement, build high-performing teams, manage budgets, and partner with clinical and administrative leadership to deliver outstanding patient

Qualifications

• Minimum of seven years of progressive leadership experience in hospital laboratory, clinical laboratory, or healthcare operations.
• Minimum of five years of direct people leadership experience with responsibility for employee performance, coaching, engagement, accountability, and leadership development.
• Experience leading laboratory or healthcare operations, including staffing models, productivity standards, quality, financial performance, and service excellence.

Responsibilities

• Ensures that all testing performed under supervision is according to established procedures and quality control policies.
• Plans work schedules and assigns work based on personnel availability and workload to ensure continuous operations.
• Evaluates employee performance and provides appropriate pay increases; handles grievances and performance issues.
• Coaches and counsels staff to assist in professional development; collaborates with centers of excellence.
• Prepares written monthly reports of laboratory activities for the Regional Director; maintains budgetary controls within policy.

Skills

Leadership

People management

Operational excellence

Change management

Data-driven decision-making

Stakeholder management

Education

NYS licensure or eligible MT (ASCP) or equivalent

Tools

LIS/EMR systems knowledge

Microsoft Office (Excel)

Project management tools

Job description

Quest Diagnostics is seeking a collaborative, data-driven operational leader to guide hospital laboratory operations across two campuses (Paterson and Wayne). The role requires extensive people leadership, collaboration with physicians and executives, and accountability for quality, safety, and regulatory compliance.

The candidate will drive performance improvement, build high-performing teams, manage budgets, and partner with clinical and administrative leadership to deliver outstanding patient