Hospital Lab Operations Director, Multi-Site

Quest Diagnostics; Clifton (NJ); On-site; USD 120,000 - 168,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) employer match

Employee stock purchase plan

Educational assistance

Paid time off

Job summary

Quest Diagnostics is seeking a collaborative, data-driven operations leader with a track record of guiding people, improving processes, and delivering measurable results in hospital or clinical laboratory settings.

The role demands strategic thinking, strong leadership, and expertise in regulatory inspections, quality systems, and performance improvement. You will manage staffing, budgets, and cross-functional initiatives while ensuring patient safety and compliance across facilities.

Qualifications

• Seven years of progressive leadership experience in hospital or clinical laboratory operations.
• Five+ years direct people leadership with performance coaching and accountability.
• Experience leading operations including staffing, quality, and financial performance.
• Proven use of KPIs, trend analysis, and root cause analysis to drive improvement.
• Experience leading Lean Six Sigma or continuous improvement initiatives.
• Experience managing multiple projects, sites, or workstreams.
• Experience partnering with physicians, hospital executives, and cross-functional teams.
• Experience with regulatory inspections (CAP, CLIA, Joint Commission, etc.).
• Experience guiding teams through organizational change and performance initiatives.

Responsibilities

• Ensures testing is performed per approved procedures and QC policies.
• Manages hiring, coaching, and performance evaluations with leadership.
• Plans schedules and allocates work to ensure productivity.
• Monitors performance, addresses grievances, and drives engagement.
• Directs budget controls and cost management in collaboration with stakeholders.
• Coordinates POCT implementation within the hospital setting.
• Leads hospital performance improvement initiatives and quality assurance.
• Ensures readiness for inspections and maintains required certifications.
• Maintains documentation for regulatory inspections and audits.
• Promotes safety, teamwork, and professional standards across sites.

Skills

Leadership

Data-driven

Strategic thinking

Cross-functional collaboration

Analytical skills

Change management

Communication

Executive presentation

Education

Bachelor’s degree in Medical Laboratory Science / related field

Master’s degree in Healthcare Administration / related discipline

Lean Six Sigma certification

PMP certification

ASCP certification

Tools

Laboratory Information Systems (LIS)

Epic

Cerner

EMR

Job description

Quest Diagnostics is seeking a collaborative, data-driven operations leader with a track record of guiding people, improving processes, and delivering measurable results in hospital or clinical laboratory settings.

The role demands strategic thinking, strong leadership, and expertise in regulatory inspections, quality systems, and performance improvement. You will manage staffing, budgets, and cross-functional initiatives while ensuring patient safety and compliance across facilities.