Senior Director, Global Sales, SMB

Bullhorn; Boston (MA); Hybrid; USD 248,000 - 303,000; Full time

Benefits offered by this job

Benefits DAY ONE

Unlimited paid time off

Global mental health support

On-demand learning & development

Volunteer days

Employee referral program

Job summary

Bullhorn is seeking a Senior Director, Global SMB Sales to lead a global SMB sales organisation of about 35 people, with hybrid work and international travel. You will shape vision, strategy, and performance expectations while coaching managers and reps to scale onboarding and development.

You will collaborate with Sales Ops, Marketing, Enablement, and Customer Success to align go-to-market strategies, drive retention, and improve commercial outcomes across a $45M+ SMB revenue base.

Qualifications

• Significant experience leading B2B SaaS sales organisations.
• Proven experience leading globally distributed teams of 30+ people.
• Strong track record developing entry-level and early-career sales talent.
• Demonstrated improvement of commercial performance and customer retention across a large revenue base.
• Experience operating with C-suite and executive leadership teams.
• Strong commercial and analytical skills; experience managing escalations.
• Exceptional communicator; comfortable presenting to executives, customers, teams.
• Willing to travel internationally and work across time zones.

Responsibilities

• Leading and developing a global SMB sales organisation, setting the vision, strategy and performance expectations.
• Coaching frontline managers and reps, building onboarding and succession plans.
• Leading monthly OLTs with CXT and aligning stakeholders around priorities.
• Acting as a senior escalation point for significant issues and driving systemic improvements.
• Representing Bullhorn externally at events and with customers and partners.
• Operating effectively across geographies and time zones, adapting schedules as needed.

Skills

B2B SaaS sales leadership

Global team leadership

Developing entry-level talent

Executive communication

Travel internationally

Job description

Bullhorn Company Culture

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone.

Senior Director, Global SMB Sales

About the Role Reporting to our Chief Revenue Officer, the Senior Director, Global SMB Sales will lead our global SMB sales organisation of around 35 people, playing a highly visible role in how we serve, retain and grow our small and mid-sized staffing and recruitment customers. This is a strategic, operational and highly visible leadership role, with responsibility for developing predominantly entry-level sales talent, improving retention across a $45M+ revenue base, managing significant escalations, and driving commercial performance in a high-volume, transactional environment. You'll work closely with Sales Operations, Marketing, Sales Enablement, Customer Success and Product to keep our SMB strategy and go-to-market aligned to customer and market needs, and you'll be a key partner to our CXT, leading monthly OLTs that help shape strategic change across the business. This is a global role - hybrid, with a minimum of three days a week in a local Bullhorn office, plus regular international travel - and it isn't a conventional 9-5; you'll need to work flexibly across time zones when the business genuinely needs it.

A typical day will include Leading and developing a global SMB sales organisation, setting the vision, strategy and performance expectations for the function Coaching frontline managers and entry-level sales representatives, and building scalable approaches to onboarding, development and succession planning Taking a leadership role in improving retention across our $45M+ SMB revenue base, using customer data, market intelligence and frontline insight to spot risks and opportunities Developing a deep understanding of the SMB staffing and recruitment market, and translating shifts in customer behaviour and industry dynamics into clear recommendations for leadership Leading monthly OLTs with CXT, bringing together customer insight, commercial data and frontline feedback to align stakeholders around priorities Acting as a senior escalation point for significant customer, commercial and internal issues, and turning recurring themes into systemic improvements Representing Bullhorn and the SMB business externally, including speaking at industry events and building relationships with customers, partners and industry leaders Operating effectively across multiple geographies, cultures and time zones, adapting your schedule when global teams or customers genuinely need it.

Qualifications

This role is a fit for you if You have significant experience leading B2B SaaS sales organisations, ideally in an SMB, high-volume or transactional environment You have proven experience leading globally distributed teams of around 30+ people, including frontline reps and managers You have a strong track record of developing entry-level and early-career sales talent You've demonstrably improved commercial performance and customer retention across a significant revenue base You have experience operating with C-suite and executive leadership teams, and presenting strategic recommendations that influence organisational change You have strong commercial and analytical skills, and experience managing significant customer and commercial escalations You're an exceptional communicator, confident presenting to executives, customers, sales teams and industry audiences You're willing and able to travel internationally and work flexibly across time zones when required A strong understanding of the staffing and recruitment technology market is a plus, though we're just as happy with a demonstrable ability to quickly get up to speed.

Compensation

The annual on-target earnings for this role is $275,000, which includes a base salary of $165,000, plus commission, in addition to a comprehensive benefits package.

Compensation and Transparency Statement

The posted range represents the good-faith estimate of what we expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual pay within the range will be based on factors such as, but not limited to, experience, skills, qualifications, geographic location, internal equity, and business or organizational needs and affordability. In accordance with state and local pay transparency laws we disclose salary ranges in all job postings and provide additional information upon request.

What we offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

About Bullhorn

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us. For the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Through partnerships with 10,000 customers globally, Bullhorn has built a vast knowledge base of recruitment best practices and deep domain expertise to help firms scale their businesses. Founder-led and headquartered in Boston, Bullhorn employs 1,400 people across 14 countries focused on delivering an incredible customer experience – its core mission. To learn more, visit www.bullhorn.com.