Senior Director, Global Marketing Operations (R-19998)

Dnb; Florham Park (NJ); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Education assistance

401k with company match

Job summary

Dun & Bradstreet is seeking a senior leader to shape and run Marketing Operations globally from our New Jersey office. You will own the tech stack, strategy, and metrics, driving modernization and alignment with sales and product teams.

Expect heavy cross-functional collaboration and data governance across regions. You will lead budgeting, lead management, analytics, and AI-enabled marketing workflows to optimize ROI and create scalable processes for a global organization.

Qualifications

• Bachelor’s degree in marketing, business, or related field.
• 12+ years in B2B marketing operations leadership.
• 5+ years managing 10+ person teams; global reach.
• Strong cross-functional collaboration and vendor management.
• Experience with AI orchestration in marketing workflows.
• Budget management and ROI-driven prioritization.
• English proficiency where applicable.

Responsibilities

• Set and own the marketing ops strategy, roadmap, and stack modernization.
• Own budgeting, forecasting, and resource planning across marketing ops.
• Lead end-to-end lead management, nurture, scoring, routing, and SLAs.
• Coordinate analytics, revenue operations, and sales reporting.
• Partner with Sales to improve lead quality and handoffs.
• Oversee MB&C data governance, standards, and privacy requirements.
• Build and lead a global Marketing Operations team.

Skills

Marketing ops leadership

Budgeting & forecasting

Lead management

Analytics

Data governance

AI orchestration

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM software

Asana

Job description

Position Summary

Shape the Future with Dun & Bradstreet. At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Key Responsibilities

• Set and own the enterprise marketing operations and MarTech strategy, aligned to business goals and modernization priorities, including the marketing technology roadmap, platform selection, and rationalization of the stack.
• Own budgeting, forecasting, and resource planning across marketing operations, maximizing efficiency and return on marketing investment.
• Own strategic lead management end to end, moving the function beyond intake and service: set and own nurture strategy, lead scoring, and routing rules; own lead lifecycle processes, funnel stages, and campaign tracking; and enable Sales on how leads are handled and worked, partnering with Marketing
• Analytics, Revenue Operations, and Sales stakeholders to align definitions and reporting.
• Own a structured partnership with Sales on lead quality, running a continuous feedback loop that improves what lands with Sales and equips sellers to convert it.
• Build and own Marketing AI Ops: the AI orchestration systems marketing functions run on, connected to the right data sources and governed with knowledge bases that keep agents current on messaging guides, brand guidelines, product naming, and strategy documents.
• Partner with Marketing Analytics to operationalize MB&C's multi-touch attribution framework, ensuring campaign, lead, and customer data are captured consistently and integrated across marketing and sales systems.
• Own marketing data governance as a core accountability of this role: comprehensive policy frameworks, defined data standards, data quality and tracking requirements, and operational guardrails that enable reliable measurement, set in partnership with Legal, Privacy, and Technology and compliant with privacy, regulatory, and risk-management requirements
• Establish and enforce operating standards across campaign intake, governance, SLAs, workflows, documentation, and operational dashboards, setting the team’s operating rhythm and scaling consistent project and work management practices (Asana) across MB&C teams.
• Serve as the central point for cross-functional campaign planning and delivery, aligning marketing teams to launch on strategy and on time with full coordination from brief through post-campaign optimization.
• Partner with MB&C colleagues, Operating Units, Product, Technology, Sales, and Finance to streamline handoffs, resolve competing priorities, and reduce operational friction.
• Own the operating relationship with vendors and contract resources, managing scoping, onboarding, service levels, and performance standards, and deploying contingent capacity against priority work so external delivery meets the same rigor as internal teams.
• Manage, build, and lead a strong global Marketing Operations team, coaching and developing existing members, equipping them with the training and resources to own reporting and orchestration across their channels, and closing talent gaps where needed

Desired Experience

• Bachelor's degree or equivalent experience in marketing, business, communications, or a related field
• 12+ years of progressive marketing leadership experience in B2B marketing operations, working directly on an enterprise marketing technology stack (marketing automation platform, CRM, sales engagement, company and contact data, etc.)
• 5+ years of direct people management experience, including managing managers and building teams of 10+ people; experience managing distributed and global teams
• Demonstrated ability to design and scale operations organizations, including structuring teams and managing through ambiguity
• Strong cross-functional influence across Marketing, Product, Technology, Sales, and business partners
• Deep expertise in campaign operations, marketing automation, and analytics enablement
• Strong point of view on how modern marketing teams should collaborate, document strategy, and apply technology
• Demonstrated experience building AI orchestration and automation into marketing workflows, including governance, knowledge bases, and connected data sources; plus hands-on ownership of data governance policy and standards in partnership with legal, privacy, and technology teams
• Strong understanding of marketing investment, budget management, and ROI measurement to inform prioritization and decision-making
• Proficiency in Microsoft Office Suites Skills
• Where applicable, fluency in English and languages relevant to the working market.

Physical Requirements

• Ability to sit, speak and operate telephone and/or computer for long periods of time
• Ability to handle pressure, stressful conditions, and conflict resolution
• Ability to work day, evening and/or weekend hours as needed
• Regular attendance in the office

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k with company matching.
• Health & wellness benefits, including discounted Wellhub membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.

Pay Transparency

Dun & Bradstreet is an equal employment opportunity employer and believes in honesty and transparency in the employment hiring process, including pay transparency. Accordingly, listed on this posting is a good faith reasonable estimate of the salary range and other compensation in the job posting, as of the date of this posting. Actual compensation decisions for base salary and other compensation will be dependent upon a wide range of factors including but not limited to: an individual’s skill sets, experience, qualification, training, education, location, and any other legally permissible factors. Successful applicants will also be eligible for D&B’s generous benefit package, outlined above.

Equal Employment Opportunity (EEO)

Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities

Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [e-mail] to let us know the nature of your accommodation request and your contact information.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.