Senior Director, Global Managed Cybersecurity Services

Cybersecurity Jobs; Williamsport (Lycoming County); Presencial; USD 210.000 - 320.000; Jornada completa

Descripción de la vacante

Unisys is seeking a Senior Director, Global Managed Cybersecurity Services to lead client-facing delivery and global operations across its external managed cybersecurity services portfolio. This Pennsylvania onsite role emphasizes service execution, modernization, and measurable client value across MDR, CTEM, and managed cloud security.

You will own end-to-end delivery, drive continuous improvement, and establish governance frameworks, balancing client success, operational excellence, and growth

Formación

• 10+ years in cybersecurity leadership, with managed services or MSSP/MDR experience.
• Experience leading global or distributed cybersecurity teams and operations.
• Strong technical understanding across MDR, CTEM, cloud security, incident response.
• Proven ability to drive client-focused outcomes and financial performance.

Responsabilidades

• Own end-to-end delivery and operational performance for global managed cybersecurity services.
• Lead continuous improvement for MDR, CTEM, and managed cloud security delivery.
• Establish governance, delivery standards, controls, and accountability for external client delivery.
• Drive revenue growth, margin improvement, client retention, and service portfolio expansion.
• Collaborate with Sales, Solution, and Product teams to develop differentiated offerings.
• Forecasting, capacity planning, renewals, and strategic growth initiatives.

Conocimientos

Leadership

Client management

Strategic planning

Communication

AI adoption

Educación

Bachelor’s degree in Cybersecurity, IT, CS, Eng, or Business

Master’s degree in related field

Herramientas

MDR

CTEM

SIEM/SOC

Descripción del empleo

Unisys is hiring a Senior Director, Global Managed Cybersecurity Services to lead client-facing delivery and global operations across its external managed cybersecurity services portfolio. This Pennsylvania onsite role is responsible for service execution across MDR, CTEM, and managed cloud security, with a strong focus on operational performance, commercial outcomes, modernization, and measurable client value.

What you will do

• Own end-to-end delivery and operational performance for Unisys managed cybersecurity services globally.
• Lead continuous improvement for MDR, CTEM, and managed cloud security service delivery.
• Ensure service execution is consistent, scalable, resilient, and high-quality across regions and delivery centers.
• Establish and maintain managed services governance, delivery standards, service management practices, operational controls, and clear accountability for external client delivery.
• Drive continuous improvement focused on service quality, efficiency, resilience, and client value realization.
• Ensure delivery organizations meet or exceed contractual obligations and service-level commitments.
• Operate with a managed services P&L and business-owner mindset, balancing client success, associate engagement, operational excellence, growth, and financial performance.
• Drive revenue growth, margin improvement, client retention, and service portfolio expansion.
• Identify market opportunities and collaborate with Sales, solution, and product teams to develop differentiated offerings.
• Support business planning and forecasting, including resource planning, investment decisions, pricing inputs, capacity planning, portfolio investment cases, renewals, expansions, and strategic growth initiatives.
• Improve operational efficiency through automation, standardization, AI adoption, and process optimization.
• Build trusted executive-level relationships with strategic clients and serve as an executive escalation point when required.
• Ensure services align to each client’s business objectives, security priorities, and risk reduction goals.
• Create a culture focused on measurable client outcomes, transparency, accountability, and delivery excellence.
• Establish executive reporting frameworks that show client value, contractual performance, operational health, and measurable risk reduction using meaningful metrics, trends, insights, and performance data.
• Collaborate with clients to resolve complex technical and operational issues pragmatically and sustainably.
• Maintain broad, current expertise across cybersecurity operations, threat detection, incident response, cloud security architecture and operations, vulnerability management, threat exposure management, and emerging security technologies.
• Apply intellectual curiosity to rapidly understand technical issues, challenge assumptions, and guide practical, scalable solutions.
• Partner with security architects, engineers, and service leaders to strengthen client-facing managed service architectures, delivery patterns, platform integrations, automation, and delivery quality.
• Lead modernization efforts using automation, platform optimization, AI-enabled operations, and improvements to repeatable service catalog and delivery models.
• Champion responsible adoption of artificial intelligence across cybersecurity operations and service delivery.
• Use AI, automation, and analytics to improve security outcomes, associate productivity, operational scale, and client experience.
• Evaluate emerging technologies for practical incorporation into the service portfolio while protecting stability, security, and client trust through disciplined experimentation.
• Lead complex global initiatives across multiple clients, teams, technologies, regions, and business stakeholders.
• Manage competing priorities across daily operations, client delivery, transformation, growth, and talent objectives.
• Set delivery governance structures, dependencies, milestones, risk management, and performance measures tied to client commitments, service economics, and transformation outcomes.
• Execute programs by removing barriers and ensuring intended outcomes without compromising operational performance.
• Build, lead, and develop a high-performing global cybersecurity organization, fostering accountability, trust, innovation, inclusion, collaboration, and continuous learning.
• Create opportunities for professional development, technical excellence, career progression, and leadership advancement, while increasing engagement, retention, team health, and belonging.
• Mentor future leaders and build a diverse, sustainable leadership pipeline.
• Collaborate across Sales, Delivery, Product Management, Engineering, Finance, Human Resources, partners, and executive leadership to align strategy and execution.
• Promote a One Unisys approach to client success, innovation, and business performance.

Required qualifications

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Engineering, Business, or a related discipline, or equivalent relevant experience.
• At least 10 years of progressive cybersecurity experience, including meaningful leadership responsibility in client-facing managed services, MSSP/MDR operations, cybersecurity consulting, security operations delivery, or technology services business leadership.
• Demonstrated experience leading global or geographically distributed cybersecurity teams and operations.
• Strong technical understanding across MDR, SIEM/SOC operations, CTEM, vulnerability management, cloud security architecture and operations, incident response, and related cybersecurity domains.
• Proven ability to understand complex technical problems and guide teams toward practical, scalable, and sustainable solutions.
• Strong client management experience, including executive engagement, service reviews, escalations, and outcome-focused communications.
• Demonstrated business acumen, including experience with managed services revenue, margin performance, forecasting, resource and capacity planning, operational metrics, renewal support, and growth initiatives.
• Exceptional project and program management skills, including leading multiple high-priority workstreams simultaneously.
• Experience applying AI and automation to cybersecurity, technology operations, or managed services.
• Exceptional written, verbal, presentation, negotiation, and stakeholder management skills.

Technologies

• MDR, CTEM, SIEM/SOC
• Vulnerability management, cloud security architecture and operations
• Incident response, threat exposure management
• Artificial intelligence, automation, AI-enabled operations, AI adoption, analytics, threat detection

Preferred qualifications

• Experience in an MSSP, MDR provider, cybersecurity consulting firm, or global technology services organization.
• Demonstrated success transforming, scaling, or expanding a managed services business.
• Experience supporting complex multinational enterprises and regulated industries.
• Relevant certifications such as CISSP, CISM, GIAC, CCSP, SC-100, AZ-500, or comparable credentials.
• Advanced degree in cybersecurity, technology, engineering, or business.

Export control statement: This role may require access to export-controlled commodities and technology; applicant should be eligible for any required authorizations from the U.S. Government to conform to U.S. export control regulations.