Senior Director, Global Infrastructure Technology & Operations

iRhythm; United States; Remote; USD 300,000 - 460,000; Full time

Job summary

iRhythm is seeking a Senior Director, Global Infrastructure Technology & Operations to shape the enterprise infrastructure strategy across cloud, data centers, networking, security, and end-user computing. You will partner with the CISO, CDO, and IT leaders to align technology with clinical and manufacturing needs while scaling for global growth.

You will lead multi-cloud platforms (AWS, GCP, Azure, Microsoft 365), drive FinOps, governance, and modernization, and champion security by design,

Qualifications

• 15+ years of progressive experience in enterprise infrastructure.
• 7+ years leading multi-disciplinary infrastructure teams at director level or above.
• Bachelor’s degree in CS, Engineering, or related field, or equivalent experience.
• Proven strength balancing strategic vision with execution excellence in a regulated industry.

Responsibilities

• Define and execute a multi-year enterprise infrastructure strategy and roadmap.
• Lead cloud platform engineering using Infrastructure as Code and automation.
• Own enterprise network architecture across multiple sites and cloud environments.
• Oversee data centers, hardware lifecycle, and end-user computing services.
• Implement, operate, and maintain security infrastructure with the CISO.
• Ensure regulatory compliance and audit readiness for GxP/healthcare standards.
• Drive ITSM, resilience, and vendor management to optimize cost and performance.

Skills

Enterprise infrastructure leadership

Multi-cloud strategy

Security infrastructure

Strategic planning

Regulatory/compliance mindset

Education

Bachelor’s degree in Computer Science or related

Tools

Terraform

ServiceNow

GitLab

CI/CD

Microsoft 365

Job description

Career-defining. Life-changing.

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

The Senior Director, Global Infrastructure Technology & Operations will lead iRhythm’s enterprise infrastructure strategy, architecture, operations, and modernization across cloud, networking, data center and hardware, end-user computing, and security infrastructure. This role will ensure that iRhythm’s technology foundation is resilient, secure, compliant, and scalable enough to support 24/7 clinical operations, manufacturing, global commercial growth, and the company’s expanding data and AI capabilities. This senior leadership role combines executive leadership, hands‑on technical depth, organizational development, financial stewardship, and close partnership with the Chief Data Officer and head of IT, CISO, Quality/Regulatory, Engineering, and business leaders. The role works hand in hand with the CISO: Security defines the requirements and provides oversight, while Infrastructure delivers and operates the platforms, controls, and services that enable the business.

What You Will Be Doing

Strategy & Leadership

• Define and execute a multi-year enterprise infrastructure strategy and roadmap aligned to iRhythm’s business, clinical, data, and AI objectives.
• Build, lead, and develop a high-performing infrastructure organization across cloud, network, operations, end-user services, and managed service partners.
• Establish infrastructure architecture standards, reference patterns, governance, and operating models across business units and geographies.
• Serve as the senior infrastructure advisor to executive leadership, translating strategy, risk, investment, and performance into business terms.

Cloud Infrastructure

• Own the enterprise multi-cloud strategy across AWS, GCP, Azure, and Microsoft 365, including landing zones, account and project structure, identity integration, and guardrails.
• Lead cloud platform engineering using Infrastructure as Code, automation, infrastructure CI/CD, and policy-as-code.
• Drive FinOps practices, including cost visibility, optimization, reserved‑capacity strategy, and chargeback/showback.
• Enable modern data and AI platforms—including Snowflake, enterprise AI and search platforms, and ML/GPU workloads, with secure, scalable, well‑governed infrastructure and private connectivity patterns.
• Lead workload migration and modernization from on‑premises environments to cloud where appropriate.

Networking & Connectivity

• Own enterprise network architecture across corporate offices, clinical and IDTF sites, manufacturing facilities, data centers, and cloud environments, including LAN, WAN, SD‑WAN, Wi‑Fi, SASE, DNS, and load balancing.
• Design secure hybrid and multi‑cloud connectivity using Direct Connect, Interconnect, private endpoints, VPN, and transit architectures.
• Implement network segmentation and isolation for manufacturing/OT and clinical environments in alignment with Zero Trust principles.
• Ensure high availability, performance monitoring, and capacity planning for mission‑critical clinical and patient‑facing services.

Data Center, Hardware & End-User Computing

• Oversee on‑premises and colocation data centers, compute, storage, backup, and virtualization platforms, including lifecycle management and rationalization.
• Own the hardware asset lifecycle, including procurement, standards, refresh cycles, and secure disposal.
• Lead end‑user computing across endpoints, MDM, collaboration tools, service desk, and conference room technology to deliver a secure and productive employee experience.
• Support infrastructure for manufacturing sites and clinical operations, including device and equipment connectivity where applicable.

Security Infrastructure

• Implement, operate, and maintain infrastructure security controls in alignment with the security strategy, policies, and standards set by the CISO.
• Own the day‑to‑day engineering and operation of network and platform security technologies such as firewalls, WAF, proxies/SASE, NAC, and VPN, with the CISO’s team defining requirements, configuration standards, and monitoring.
• Embed security by design across infrastructure through hardening baselines, secure configurations, and Infrastructure-as-Code guardrails.
• Own timely vulnerability remediation and patching across infrastructure assets, meeting SLAs defined by the Security team.
• Operate identity and directory infrastructure, including SSO, MFA, and directory services, in support of the CISO‑led Zero Trust and identity roadmap.
• Partner with the CISO’s organization during security incidents by providing infrastructure expertise, containment, remediation, logs, telemetry, and integrations needed for detection and response.

Compliance, Quality & Regulated Environments

• Ensure infrastructure meets applicable regulatory and compliance obligations, including FDA QMSR (21 CFR Part 820), 21 CFR Part 11, HIPAA/HITECH, SOC 2, ISO 13485, ISO 27001, GDPR/UK GDPR, and other international requirements.
• Partner with the CISO, Quality, and Regulatory teams to maintain infrastructure controls and evidence for audits, with Security owning the control framework and this role owning control execution for infrastructure.
• Support computer system validation (CSV/CSA) for GxP‑relevant infrastructure, along with change control and audit readiness.
• Lead infrastructure responses during internal, customer, and regulatory audits.
• Protect patient health information through appropriate data residency, encryption, access controls, and logging.

Resilience, Operations & Service Management

• Own business continuity and disaster recovery for infrastructure, with defined RTO/RPO targets for clinical and business‑critical systems and regular DR testing.
• Build observability, monitoring, and alerting practices using SRE principles, SLOs, and error budgets for critical services.
• Mature ITSM processes for incident, problem, change, and configuration management using ITIL‑aligned practices and tools such as ServiceNow.
• Drive automation to reduce toil and improve reliability, speed, and consistency.

Vendor & Financial Management

• Own the infrastructure budget across OpEx and CapEx, including forecasting, business cases, and cost optimization.
• Manage strategic vendor, cloud provider, telecom, and managed service relationships, including contract negotiation and performance management.
• Evaluate emerging technologies and make build, buy, or partner recommendations.

Technology Environment

Our environment spans enterprise infrastructure, cloud, networking, security, end‑user computing, data, AI, and regulated clinical and manufacturing systems. Experience with every named technology is not required.

• Cloud and platform: AWS, GCP, Azure, Microsoft 365, landing zones, Terraform or similar Infrastructure as Code, CI/CD, policy‑as‑code, containers, virtualization, and GPU infrastructure.
• Netorking and connectivity: LAN/WAN, SD‑WAN, Wi‑Fi, SASE, DNS, load balancing, Direct Connect, Interconnect, private endpoints, VPN, transit architectures, NAC, firewalls, and WAF.
• Data, AI, and analytics infrastructure: Snowflake, Databricks, enterprise AI and search platforms, ML/GPU workloads, private connectivity, and governed data products.
• Security and identity: SSO, MFA, directory services, Zero Trust, endpoint management, vulnerability management, security telemetry, logging, and incident response integrations.
• Operations and service management: observability, monitoring, SRE practices, SLOs, error budgets, backup and recovery, ServiceNow, ITIL, and disaster recovery testing.
• Enterprise integrations and ecosystems: Jira, Confluence, GitLab, Salesforce, QAD, Workday, Microsoft 365, SharePoint, Teams, and other business and clinical platforms.

Required Qualifications

• 15+ years of progressive experience in enterprise infrastructure, including 7+ years leading multi‑disciplinary infrastructure teams at the director level or above.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Proven strength in ability to balance strategic vision with execution excellence, developing organizational capability while creating the capacity, accountability, and focus needed to consistently deliver on business and technology priorities.
• Deep hands‑on and architectural expertise in at least one major cloud platform, preferably AWS and/or GCP, with experience running multi‑cloud and hybrid environments.
• Strong background in enterprise networking and hands‑on experience engineering and operating security infrastructure in partnership with a security organization.
• Proven experience operating infrastructure in a regulated industry such as medical devices, life sciences, pharmaceuticals, healthcare, or financial services.