Senior Director, Global Customer Care & Warranty

Forgent Power Solutions, Inc.; Dayton (MN); Sur place; USD 180 000 - 280 000; Plein temps

Résumé du poste

Forgent Power Solutions, Inc. seeks a Senior Director, Customer Care to lead the enterprise Customer Care across Transformer and Solutions units, directing product-line leaders and shaping the operating model, staffing, and performance.

You will own warranty workflow, data governance, and cross-functional collaboration with engineering, manufacturing, and finance to drive KPI baselines and improvements. This role oversees field service coordination and post-warranty support.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field is preferred.
• Demonstrated experience leading large care or service organizations.
• Strong strategic thinking and stakeholder management skills.

Responsabilités

• Lead the Customer Care organization across Transformer and Solutions units.
• Own warranty workflow, data governance, and entitlement decisions.
• Drive cross-functional partnerships and quarterly KPI reviews.
• Oversee escalation management, field service coordination, and post-warranty support.

Connaissances

Leadership

Customer care

Strategic direction

Cross-functional collaboration

Salesforce Service Cloud

Outils

Salesforce Service Cloud

Manufacturing Cloud

Description du poste

Forgent Power Solutions, Inc. seeks a Senior Director, Customer Care to lead the enterprise Customer Care across Transformer and Solutions units, directing product-line leaders and shaping the operating model, staffing, and performance.

You will own warranty workflow, data governance, and cross-functional collaboration with engineering, manufacturing, and finance to drive KPI baselines and improvements. This role oversees field service coordination and post-warranty support.