Senior Transformer Technical & Warranty Lead

Virginia Transformer Corp; Roanoke (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

Virginia Transformer Corp. is seeking a Technical & Warranty Manager to lead technical escalations, warranty management, and field service coordination. You will investigate failures, coordinate cross-functional teams, and drive corrective actions while maintaining strong customer relationships.

The role requires deep knowledge of transformers, ability to interpret technical docs, and travel to customer sites as needed to ensure timely resolution and product improvement.

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering or related field is preferred.
• 7+ years in power transformers, electrical equipment, or heavy industrial equipment.
• Strong technical understanding of electrical and mechanical equipment.
• Experience investigating equipment failures and performing or coordinating root-cause analysis.
• Experience managing warranty claims or technically complex customer issues.
• Ability to interpret engineering drawings, specifications, test reports, and technical documentation.
• Structured problem-solving and corrective-action methodologies.
• Ability to travel to customer and field locations as required.

Responsibilities

• Serve as a primary technical escalation point for customer issues involving transformer performance, operation, installation, commissioning, and field service.
• Work directly with customers to understand technical concerns and determine appropriate next steps.
• Coordinate technical investigations involving Engineering, Quality, Manufacturing, Field Service, and other internal resources.
• Review field data, test results, drawings, specifications, photographs, service reports, and operating information to support problem resolution.
• Provide clear and timely technical communication to customers and internal leadership.
• Ensure customer issues receive appropriate urgency, ownership, and follow-through.
• Support technically complex customer meetings and issue-resolution discussions.
• Manage transformer warranty claims from initial notification through final resolution and closure.
• Evaluate warranty requests against contract requirements, warranty provisions, equipment history, operating conditions, and technical findings.
• Determine whether reported issues require additional investigation, field service, repair, replacement, engineering review, or other corrective action.
• Coordinate internal resources required to investigate and resolve warranty claims.
• Maintain accurate documentation of warranty cases, decisions, costs, corrective actions, and final resolutions.
• Monitor open warranty claims and drive timely closure.
• Ensure warranty decisions are technically sound, commercially responsible, and consistent with company requirements.
• Identify opportunities to reduce warranty exposure and recurring warranty costs.
• Lead and coordinate investigations of transformer failures, performance issues, and significant field events.
• Partner with Engineering and Quality teams to conduct structured root-cause analysis.
• Review manufacturing records, test reports, design information, field conditions, loading history, maintenance records, and other available data.
• Coordinate inspections, testing, teardown analysis, and field investigations when required.
• Develop clear technical findings and corrective-action recommendations.
• Ensure lessons learned from field and warranty issues are communicated back into Engineering, Manufacturing, Quality, and Service.
• Track corrective actions through completion and verify effectiveness.
• Work closely with Field Service leadership to determine appropriate field response to customer technical and warranty issues.
• Coordinate technical requirements for inspections, repairs, testing, commissioning support, and other field activities.
• Ensure field technicians and service teams have the drawings, procedures, technical information, and resources necessary to complete assigned work.
• Review field service findings and determine appropriate follow-up actions.
• Support emergency response to critical transformer issues when required.
• Partner with Design Engineering, Manufacturing Engineering, Quality, and Operations to resolve product and field-performance issues.
• Identify recurring technical problems and recommend design, manufacturing, supplier, or process improvements.
• Participate in corrective and preventive action activities.
• Provide field-performance and warranty feedback to engineering teams to support product improvement.
• Help establish standardized troubleshooting and technical-resolution processes.
• Support continuous improvement initiatives focused on reliability, quality, and customer satisfaction.

Skills

Technical knowledge

Root-cause analysis

Warranty management

Reading drawings/specs

Problem-solving methodologies

Multitasking

Analytical thinking

Communication

Stakeholder communication

Organization

Travel readiness

Education

Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related technical discipline

Job description

Virginia Transformer Corp. is seeking a Technical & Warranty Manager to lead technical escalations, warranty management, and field service coordination. You will investigate failures, coordinate cross-functional teams, and drive corrective actions while maintaining strong customer relationships.

The role requires deep knowledge of transformers, ability to interpret technical docs, and travel to customer sites as needed to ensure timely resolution and product improvement.