Senior Director, Global Accounts & Growth

DHL Germany; Westerville (OH); On-site; Confidential; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Paid vacation and holidays

Job summary

DHL Supply Chain is seeking a Senior Director Global Account Management in the United States. This role leads growth, retention, and customer satisfaction for top global customers, acting as the senior commercial lead across regions.

You will develop executive-level relationships, craft long-term account strategies, and orchestrate cross-functional teams to deliver profitable growth and innovative supply chain solutions. Strong leadership and global experience are essential.

Qualifications

• Proven success managing large, complex global customer accounts within logistics, supply chain, or a related industry, required.
• Strong commercial acumen with a track record of delivering revenue growth, retention, and profitability improvements, required.
• Extensive stakeholder management and influencing experience, including executive-level customer engagement, required.
• Experience leading cross-functional projects and virtual teams within a global matrix organization, required.
• Deep understanding of supply chain operations, account management, and business development, required.
• Highly developed relationship-building, negotiation, presentation, and strategic planning skills, required.
• Experience working across multiple countries, regions, and cultures in a global environment, required.

Responsibilities

• Owns and develops relationships with strategic global customers, acting as the primary commercial contact.
• Creates and executes long-term Global Account Development Plans and Joint Business Plans.
• Drives business growth through new opportunities, RFQs, transformational projects, and upselling initiatives.
• Protects and grows revenue, profitability, customer retention, and contract renewals.
• Leads cross-functional global account teams, aligning operations, sales, solutions, and support functions.
• Manages customer governance, including QBRs, executive reviews, escalation management, and strategic planning sessions.
• Drives customer-centric innovation, continuous improvement, and best-practice sharing across regions.
• Ensures global visibility of account performance through effective reporting, forecasting, CRM management, and stakeholder communication.

Job description

DHL Supply Chain is seeking a Senior Director Global Account Management in the United States. This role leads growth, retention, and customer satisfaction for top global customers, acting as the senior commercial lead across regions.

You will develop executive-level relationships, craft long-term account strategies, and orchestrate cross-functional teams to deliver profitable growth and innovative supply chain solutions. Strong leadership and global experience are essential.