SRD Global Account Management

DHL Supply Chain; Westerville (OH); On-site; Confidential; Full time

Job summary

DHL Supply Chain is seeking a Senior Director Global Account Management to lead top strategic accounts and drive growth across regions from its Westerville, OH operations. The role champions client relationships, develops long-term plans, and orchestrates cross-functional teams to deliver value and profitable outcomes.

Key requirements include extensive global account leadership experience, a track record of revenue growth, and strong stakeholder management across diverse regions.

Qualifications

• Proven success managing large, complex global customer accounts within logistics, supply chain, or a related industry.
• Strong commercial acumen with a track record of delivering revenue growth, retention, and profitability improvements.
• Extensive stakeholder management and influencing experience, including executive-level customer engagement.
• Experience leading cross-functional projects and virtual teams within a global matrix organization.
• Deep understanding of supply chain operations, account management, and business development.
• Highly developed relationship-building, negotiation, presentation, and strategic planning skills.
• Experience working across multiple countries, regions, and cultures in a global environment.

Responsibilities

• Owns and develops relationships with strategic global customers, acting as the primary commercial contact.
• Creates and executes long-term Global Account Development Plans and Joint Business Plans.
• Drives business growth through new opportunities, RFQs, transformational projects, and upselling initiatives.
• Protects and grows revenue, profitability, customer retention, and contract renewals.
• Leads cross-functional global account teams, aligning operations, sales, solutions, and support functions.
• Manages customer governance, including QBRs, executive reviews, escalation management, and strategic planning sessions.
• Drives customer-centric innovation, continuous improvement, and best-practice sharing across regions.
• Ensures global visibility of account performance through effective reporting, forecasting, CRM management, and stakeholder communication.

Job description

The base salary range for this position is $156,000-$254,000.

Senior Director Global Account Management

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Job Description

The Senior Director Global Account Management is responsible for driving growth, retention, and customer satisfaction across a portfolio of DHL Supply Chain's most strategic global customers. Acting as the senior commercial lead, the role builds executive-level relationships, develops long-term account strategies, identifies new business opportunities, and orchestrates cross-functional teams across regions to deliver exceptional customer outcomes, profitable growth, and innovative supply chain solutions.

Responsibilities

• Owns and develops relationships with strategic global customers, acting as the primary commercial contact.
• Creates and executes long-term Global Account Development Plans and Joint Business Plans.
• Drives business growth through new opportunities, RFQs, transformational projects, and upselling initiatives.
• Protects and grows revenue, profitability, customer retention, and contract renewals.
• Leads cross-functional global account teams, aligning operations, sales, solutions, and support functions.
• Manages customer governance, including QBRs, executive reviews, escalation management, and strategic planning sessions.
• Drives customer-centric innovation, continuous improvement, and best-practice sharing across regions.
• Ensures global visibility of account performance through effective reporting, forecasting, CRM management, and stakeholder communication.

Required Education And Experience

• Proven success managing large, complex global customer accounts within logistics, supply chain, or a related industry, required.
• Strong commercial acumen with a track record of delivering revenue growth, retention, and profitability improvements, required.
• Extensive stakeholder management and influencing experience, including executive-level customer engagement, required.
• Experience leading cross-functional projects and virtual teams within a global matrix organization, required.
• Deep understanding of supply chain operations, account management, and business development, required.
• Highly developed relationship-building, negotiation, presentation, and strategic planning skills, required.
• Experience working across multiple countries, regions, and cultures in a global environment, required.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.