Senior Director, Fulfillment & Distribution Operations

Generation Tux, Inc.; Louisville (KY); On-site; USD 120,000 - 180,000; Full time

Job summary

Generation Tux, Inc. is seeking a senior operations leader to drive our Kentucky distribution and garment-processing operation in Louisville. You will own the end-to-end cycle from receiving to returns, ensuring on‑time, high-quality customer orders while controlling cost and reliability.

The role requires hands-on leadership of 200+ employees, development of managers, and partnering with cross-functional teams to scale operations and improve productivity, quality, and service.

Qualifications

• 10+ years of progressive experience in distribution, fulfillment, manufacturing, garment processing, or similarly complex operations.
• 5+ years with senior leadership responsibility for a large, complex operation, including leaders and direct accountability for operating performance.
• Demonstrated experience leading an organization of 200+ employees, including managers, frontline leaders, and a substantial hourly workforce.
• Direct responsibility for distribution or fulfillment operations with significant seasonal demand and workforce fluctuations.
• Demonstrated ownership of operating budgets, labor planning, inventory control, capacity planning, and financial performance.
• A record of measurable, sustained improvements in productivity, quality, service, and operating costs.
• Experience using warehouse management systems and operational data to guide decisions, and ability to develop managers and lead organizational change.

Responsibilities

• Lead receiving, inventory control, picking, packing, shipping, returns, laundry and dry-cleaning operations, finishing, quality inspection, alterations, and repairs.
• Coordinate daily production and seasonal capacity plans across departments to meet customer delivery timelines and maintain garment availability.
• Establish processing and quality standards that reduce defects, reships, and replacements while protecting garment condition and useful life.
• Partner with Customer Experience to resolve urgent fulfillment issues and address recurring operational causes.
• Lead an organization of 200+ employees during peak periods through a strong management and frontline leadership structure.
• Establish clear responsibilities, decision authority, performance expectations, and accountability across departments.
• Develop managers and team leads through regular coaching, floor engagement, performance management, and succession planning.
• Partner with HR on seasonal recruiting, onboarding, cross-training, attendance, engagement, and retention.

Skills

Distribution & Fulfillment

Leadership

Budgeting & Forecasting

Inventory Management

WMS Experience

RFID Technology

Education

Bachelor’s degree in operations management or related field

Tools

Warehouse Management Systems (WMS)

RFID Technology

Job description

Generation Tux, Inc. is seeking a senior operations leader to drive our Kentucky distribution and garment-processing operation in Louisville. You will own the end-to-end cycle from receiving to returns, ensuring on‑time, high-quality customer orders while controlling cost and reliability.

The role requires hands-on leadership of 200+ employees, development of managers, and partnering with cross-functional teams to scale operations and improve productivity, quality, and service.