Senior Director, Fraud Decisioning Platform - AI Defense

Capital One; Richmond (VA); On-site; USD 245,000 - 280,000; Full time

Job summary

Capital One in Richmond, VA seeks a Sr Director of Product Management to own the destination fraud decisioning platform and lead cross-functional teams across engineering, risk and policy. You will drive strategic planning, architecture convergence, and AI-driven defense capabilities to outpace fraud threats.

You will mentor PMs, set multi-year roadmaps, and partner with multiple LOBs to expand the platform across the bank.

Qualifications

• Experience translating complex business strategy and technical challenges into a clear, data-driven product roadmap
• 3+ years of experience building and leading teams of product managers
• 3+ years of experience in innovative technology environments
• 3+ years of experience building business-critical AI and Machine Learning products
• 1+ year of Fraud and Cyber Security experience
• Strong communication skills with a track record of engaging and influencing senior executives
• Ability to lead and influence cross-functional teams, including engineering, design, and risk management

Responsibilities

• Define the multi-year vision and long-term strategy for our destination fraud decisioning platform, aligning with enterprise directives on destination architectures
• Evaluate, architect, and execute the strategy for converging our fraud platforms with Decisioning 2.0; determine if and how these platforms merge to create a unified, real-time decisioning ecosystem
• Champion the application of novel LLM and agentic AI capabilities to build an automated fraud defense engine with solving an industry-wide problem in a fundamentally new way
• Drive clarity across a highly complex, ambiguous problem scope spanning anomaly detection, trend inferencing from fraud/claims, investigations, policy creation, optimization, testing, and lifecycle management
• Contribute to multi-year strategic planning and directly influence budget allocation to support this critical defense infrastructure
• Step in to provide the required problem-solving, technical acumen, and influence to drive critical work toward a Proof of Concept (POC) in the next few quarters
• Mentor existing manager-level PMs and scale the organization to delivery and maintain an automated fraud defense engine
• Take direct accountability for developing managerial talent, fostering a high-performing culture, and ensuring operational excellence across the platform organization
• Oversee and align with 10 + technical and sprint teams to build and scale the platform
• Lead the vision and strategy setting for complex architectural builds across multiple systems and processes
• Develop and execute a multi-year, phased approach to technical delivery, transitioning the organization from days-to-weeks manual defense updates to real-time, automated adaptations
• Navigate a highly complex internal stakeholder landscape, driving alignment across the business
• Expand the scope and capabilities of the defense engine horizontally to support other LOBs inside and outside the Bank
• Partner with VP+ stakeholders across at least 4 to 5 different organizations or LOBs, and manage critical relationships with significant external vendors and partners
• Ensure platform capabilities enables our tenants to meet regulatory requirements
• Understand and collaborate with partners to manage model and credit decision risks and implications
• Ensure auditability of future automated fraud defense platform
• In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management
• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Skills

Strategic leadership

Cross-functional collaboration

AI/ML product experience

Fraud/Cybersecurity awareness

Stakeholder management

Education

Bachelor's degree

Job description

Capital One in Richmond, VA seeks a Sr Director of Product Management to own the destination fraud decisioning platform and lead cross-functional teams across engineering, risk and policy. You will drive strategic planning, architecture convergence, and AI-driven defense capabilities to outpace fraud threats.

You will mentor PMs, set multi-year roadmaps, and partner with multiple LOBs to expand the platform across the bank.