Senior Director, Enterprise Risk

Towne Park LLC; Hickorytown (PA); On-site; USD 143,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k retirement savings plan

Short/Long-term disability

Paid time off

Job summary

TowneTowne seeks a Sr. Director, Enterprise Risk to lead the company’s risk, safety, claims and insurance functions. You will set multi-year risk strategy, own the enterprise safety program, and manage claims across all lines, including TPA oversight and annual renewal cycles.

You will partner with Operations, Legal, Finance and HR to mitigate exposure across a multi-state, multi-site operation and translate loss data into actionable executive insights.

Qualifications

• BA/BS in Risk Management, Insurance, Business, Finance or related field.
• MBA or advanced degree preferred.
• 8+ years of progressive risk management experience.
• 5+ years with direct accountability for casualty claims & insurance renewals.

Responsibilities

• Lead risk, safety, claims and insurance programs for a multi-state, multi-site service organization.
• Own enterprise safety program: strategy, standards, training, inspections, metrics.
• Oversee claims management across lines and TPA performance.
• Lead annual insurance renewal cycle with brokers and carriers.
• Maintain enterprise risk framework and business continuity planning.
• Provide risk analytics and executive-level reporting.

Skills

Risk management

Leadership

OSHA & regulatory knowledge

Claims management

Budgeting & analytics

Contract review

Vendor/TPA management

Executive presentation

Education

BA/BS in Risk Management/Business/Finance

MBA preferred

Tools

RMIS/claims platforms

MS Office

Job description

About TowneTowne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.Click here for important notices that may be applicable to you.For more information about our privacy policy, please click here.Job DetailsCompensation: Towne is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $143,000 - $190,000.Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.SUMMARYThe Sr. Director, Enterprise Risk leads Towne's enterprise risk, safety, claims and insurance functions and sets the multi-year strategy for each. The role owns the enterprise safety program, including strategy, written standards, training, inspection protocols and performance measurement, and is accountable for claims management across all lines of coverage, including day-to-day oversight of the company's third-party administrator (TPA).The Sr. Director serves as the company's subject-matter expert on the business insurance program and leads the annual renewal end to end, with accountability for securing the best coverage and total-cost-of-risk outcome for the business. Reporting to the VP, Center of Excellence, the Sr. Director leads a team of risk, safety and claims professionals, maintains the enterprise risk management framework, partners with Operations, Legal, Finance and Human Resources to identify, quantify and mitigate exposure across a multi-state, multi-site service organization, and translates risk and loss data into decisions executive leadership can act on.ESSENTIAL FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform all functions.Descriptive Statement(s)Risk Strategy and Team Leadership — 15% of timeSets multi-year strategy for risk, safety, claims and insurance programsLeads and develops the risk, safety and claims teamAdvises executive leadership on risk profile and emerging exposures, including board-level reportingEnterprise Safety Program — 20% of timeOwns safety strategy, standards, training, inspections and performance measurement across all locationsDrives injury prevention through root-cause investigation and corrective action at high-risk locationsEnsures OSHA and regulatory compliance and builds field-level safety accountability with Operations and HRClaims Management and TPA Oversight — 20% of timeDirects claims across all lines of coverage from first report through closureManages TPA performance, reserving and settlement authority against service-level agreementsMonitors claim trends and litigation exposure and directs loss mitigation with the businessInsurance Program and Renewals — 20% of timeServes as subject-matter expert on casualty, property and management liability coverageLeads the annual renewal end to end to achieve the best coverage and total cost of riskManages broker and carrier relationships and evaluates alternative program structuresEnterprise Risk Management and Business Continuity — 15% of timeMaintains the enterprise risk framework and embeds risk ownership in the business unitsEnsures risk policies comply with external regulations and internal policyLeads business continuity, crisis response and emergency preparedness planningRisk Finance, Contracts and Analytics — 10% of timeOwns the risk budget, premium and claim cost allocations, and total-cost-of-risk reportingOversees claims data, loss runs and risk analyticsReviews contracts for insurance, indemnity and risk-transfer provisions and oversees certificate complianceQUALIFICATIONSEducation:BA/BS in Risk Management, Insurance, Business, Finance or a related field required; MBA or advanced degree preferredAn equivalent combination of education and directly related experience will be consideredRequired Licensure, Certification, etc.:Professional designation preferred: ARM, CPCU, CRM, CSP, ASP or equivalentWork Experience:Minimum of 8+ years of progressive risk management experience, including at least 5 years with direct accountability for casualty claims management and insurance program renewalsExperience leading and developing a team of risk, safety or claims professionalsDemonstrated experience designing and leading an enterprise safety program for a distributed, predominantly hourly workforce in a multi-state, multi-site environmentDemonstrated experience managing a third-party administrator, including service instructions, claim reviews and performance management against service-level agreementsDemonstrated ownership of the annual insurance renewal cycle, including exposure development, broker and carrier negotiation, and program structure and retention decisionsExperience planning and managing projects and processes, allocating resources, monitoring progress and establishing and managing budgets to accomplish program goalsExperience presenting to multiple levels of leadership, including company executives and site-level leadership; board-level exposure preferredExperience building risk management capabilities in a high-growth, multi-state, multi-site business environmentExperience in a service-oriented, nationwide organization preferredKnowledge & Skills:Deep technical command of risk, claims, insurance and safety, paired with the leadership to drive results across field operations and corporate functions, reflected in Towne's Leadership Capabilities framework.Deep knowledge of casualty and management liability insurance programs, including policy construction, coverage analysis, retentions, collateral and loss-sensitive program mechanicsWorking knowledge of OSHA standards, state workers' compensation statutes, fleet and DOT safety requirements, and the regulatory variation inherent in a multi-state operationKnowledge of claims handling practices, reserving methodology, litigation management and TPA service standards, with the ability to challenge adjuster decisions and reserve positions crediblyAbility to negotiate effectively with brokers, underwriters, carriers and third-party administrators to secure favorable pricing, coverage terms and service outcomesAbility to interpret loss data, actuarial analyses and total-cost-of-risk models, and translate them into operational and financial recommendations for executive leadershipAbility to design and lead an enterprise safety program for a high-volume, multi-site, predominantly hourly workforceDemonstrated ability to influence without direct authority and to drive change management across field operations and corporate support functionsAbility to plan, set priorities and manage several complex initiatives simultaneously while working under pressure to meet deadlinesAbility to read, analyze, interpret and develop business policies, procedures, manuals, training materials and corporate communicationsStrong written and verbal communication and presentation skills, including executive-level reports and the ability to address all levels of the organization, from hourly associates to executives and clientsAbility to move between the strategic design of risk programs and the tactical execution required in the fieldAbility to analyze, define and diagnose problems and then work with teams to execute resolutionAbility to maintain composure, objectivity and professionalism under pressure, including in serious incident response, litigation and adversarial negotiationsProficiency in MS Office (Excel, Word, PowerPoint and Outlook) and risk management information systems (RMIS) or claims platformsDemonstrated discretion and sound judgment in handling confidential, sensitive and privileged informationAbility to represent the company effectively in a variety of settings with an understanding and appreciation of diverse culturesBrand Enhancers: Protects Towne's reputation with clients, carriers and regulators through a credible safety record, disciplined claims handling and well-placed coverageRelentlessly People-Focused: Keeps associate safety at the center of every program decision and supports injured associates through timely claims handling and return-to-workAsset Optimizers: Manages premium, retention and claim spend to the lowest total cost of risk, choosing program structures that put capital where it creates the most valueData-Driven Innovators: Uses loss trends, leading safety indicators and actuarial analysis to find exposure early and prove the impact of mitigationPassionate About Performance: Holds the TPA, brokers, field leaders and the risk team to measurable safety, claims and service standards, and follows issues through to closure