Claims Adjuster

townepark; Harmonville (PA); Vor Ort; USD 69.000 - 104.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Company-paid life and AD&D insurance

401k retirement savings plan

Paid time off and holidays

Zusammenfassung

Towne is seeking an Insurance Claims Adjuster to manage a diverse, multi-state portfolio of auto, general liability, casualty and property claims with a focus on customer service. Local base pay ranges from $69,000 to $104,000 annually, with competitive benefits and opportunities across states Towne serves.

The role emphasizes investigation, timely follow-up and clear communication with claimants, TPAs, carriers and internal teams to deliver accurate resolutions and a positive claims experience.

Qualifikationen

• High school diploma or GED required; some college preferred.
• Insurance adjuster licenses required in all 33 states Towne handles.
• Licenses must be maintained; Towne pays for licensing.
• Experience handling multi-state claims is preferred.

Aufgaben

• Manages multi-state claims from first notice of loss through investigation, resolution and closure.
• Reviews claim documentation, estimates and invoices; maintains claim notes and reserves.
• Evaluates coverage, liability, damages, reserves and settlements.
• Negotiates settlements with claimants, attorneys, carriers, vendors and others.
• Gathers information, investigates incidents and identifies trends to speed resolution.
• Provides responsive, empathetic communication to claimants about next steps and timelines.
• Complies with state and federal laws and company policies; assists with rental car assignments.
• Identifies subrogation and cost-savings opportunities; transmits documents to TPAs.
• Escalates significant or complex claims and supports litigation when needed.

Kenntnisse

Claims handling

Documentation

Investigation

Settlement negotiation

Communication

Subrogation

Litigation support

Regulatory compliance

Ausbildung

High school diploma or GED

Some college preferred

Jobbeschreibung

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn .

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SUMMARY

The Insurance Claims Adjuster manages a diverse portfolio of claims across multiple states. This role is responsible for the investigation, evaluation and resolution of Auto, General Liability, Casualty and Property claims, while providing exceptional service to claimants, Operations team members and other internal and external partners.

The ideal candidate combines strong technical claims expertise with a customer-service mindset and understands that effective claims management is about more than resolving a claim: it means clear communication, timely follow-up and a positive experience throughout the claims process. The role works closely with Operations, Accounting, Risk Management, claimants, third-party administrators (TPAs), insurance carriers, vendors and other business partners.

Job Details

Compensation

Towne is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $69,000 - $104,000.

Benefits

• Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.
• Employees are also able to enroll in the company's 401k retirement savings plan.

Paid Time Off

• Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year.
• Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

ESSENTIAL FUNCTIONS

• Claims Handling and Documentation - 30% of time
  Manages multi-state claims from first notice of loss through investigation, resolution and closure
  Reviews claim documentation, including estimates, expense bills and invoices
  Maintains accurate claim notes, reserves, payments and supporting documents in the claims system
• Claim Evaluation and Settlement - 20% of time
  Evaluates coverage, liability, damages, reserves and settlement opportunities
  Negotiates settlements with claimants, attorneys, carriers, vendors and other parties
• Investigation and Partner Communication - 10% of time
  Gathers information, investigates incidents and identifies trends to speed resolution
  Responds to calls, emails and requests from attorneys, carriers, clients and Operations
• Claimant Experience - 10% of time
  Provides responsive, empathetic communication so claimants understand the process, next steps and timelines
• Compliance and Claims Support - 10% of time
  Complies with state and federal laws and company policies and procedures
  Answers claim and payment inquiries, assists with rental car assignments and sets up new claim files
• Subrogation and Recovery - 10% of time
  Identifies subrogation, recovery, fraud and cost-savings opportunities
  Sends and responds to reimbursement demands, including intercompany arbitration
  Transmits documents to the claims TPAs used by Towne
• Escalation and Litigation Support - 10% of time
  Escalates significant, complex, litigated or high-exposure claims appropriately
  Supports risk leadership on complex claims, including claims in litigation

QUALIFICATIONS

Education:

• High school diploma or GED required; some college preferred

Required Licensure, Certification, etc.:

• Insurance adjuster licenses required in all 33 states where Towne handles claims
• Candidates not yet licensed in every required state will be considered; Towne will pay for licensing in any remaining states, to be obtained within the timeframe set at hire
• Must maintain all licenses in good standing, including continuing education requirements

Work Experience:

• Minimu