Senior Director, Enterprise Portfolio Operations

New American Funding; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

A leading mortgage lender seeks a Senior Director for Enterprise Portfolio Operations to enhance strategic execution and drive cross-functional alignment. The candidate will manage a multidisciplinary team, ensuring operational excellence and alignment with organizational goals. This U.S.-remote role offers competitive compensation, reflecting the importance of leadership in a dynamic market.

Qualifications

• 5-7+ years in enterprise portfolio management or operations.
• Proven experience leading cross-functional teams.
• Strong understanding of agile and waterfall delivery models.

Responsibilities

• Define and lead enterprise-wide portfolio and operations strategy.
• Drive operational discipline and performance measurement.
• Facilitate executive-level governance reviews.

Skills

Leadership

Strategic Thinking

Communication

Operational Excellence

Agile Methodologies

Tools

Portfolio/Project Management Tools

Enterprise Performance Tracking Systems

Job description

Overview

Location: U.S. Remote

Title: Senior Director, Enterprise Portfolio Operations

Pay: $120K - $150K/yr d.o.e. + annual bonus

Summary: New American Funding (NAF) is a nationwide mortgage lender dedicated to providing tailored home financing solutions to borrowers across the United States. We are seeking a visionary and execution-driven Leader of Enterprise Portfolio & Operations Strategy to lead the team responsible for driving cross-functional alignment, operational effectiveness, and strategic execution across our product, technology, and innovation portfolio. This role is critical to ensuring the successful delivery of enterprise initiatives through structured governance, resource prioritization, and operational excellence. As the leader of a multidisciplinary team—including Product Operations, Technology Operations, Enterprise Portfolio Management, and Idea Intake—you will establish and oversee frameworks that enable clarity, speed, and focus across the organization. You will serve as a key advisor to executive leadership, ensuring that initiatives align with business goals, regulatory requirements, and the evolving needs of our customers and markets.

Responsibilities

Essential Duties and Responsibilities:

• Strategic Leadership

• Define and lead the enterprise-wide portfolio and operations strategy, ensuring alignment with the company’s long-term goals and market opportunities.
• Serve as a thought partner to the executive team in prioritizing initiatives, resourcing strategic bets, and optimizing organizational performance.

• Enterprise Portfolio Oversight

• Own the enterprise initiative portfolio, including intake, prioritization, tracking, and delivery governance across business, product, and technology functions.
• Partner with Finance, Strategy, Product, and Technology to ensure portfolio investments are aligned to capacity, risk, and business impact.

• Operational Excellence

• Drive a culture of operational discipline and performance measurement through robust OKRs, KPIs, and initiative health monitoring.
• Oversee the design and evolution of processes, tooling, and communication rhythms that increase delivery velocity and quality.

• Team & Functional Management

• Lead and develop a high-performing, multidisciplinary team spanning product operations, technology operations, portfolio management, and innovation intake.
• Align roles and responsibilities across functions, ensuring strong interlocks between strategy, planning, execution, and feedback loops.

• Governance & Communication

• Facilitate executive-level governance reviews, initiative status updates, and risk escalation protocols.
• Ensure the organization has clear visibility into what is being worked on, why it matters, and how it’s progressing.

• Continuous Improvement & Enablement

• Identify and act on opportunities to improve how workflows across departments—from idea to execution to measurement.
• Enable teams through frameworks, training, and tools that standardize how initiatives are evaluated and operationalized.

Qualifications

Job Competencies / Qualifications:

• 5-7+ years of experience in enterprise portfolio management, program delivery, strategy, or operations in a fintech, mortgage, SaaS, or financial services environment.
• Proven experience leading cross-functional teams and overseeing enterprise-level planning, intake, and execution processes.
• Strong understanding of agile, hybrid, and waterfall delivery models, as well as product development and business transformation practices.
• Demonstrated ability to operate effectively in a regulated, fast-moving environment with diverse stakeholder groups.
• Excellent executive communication skills, with a strong ability to synthesize information and influence across all levels.
• Proficiency in portfolio/project management tools and enterprise performance tracking systems.

Other Duties: This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

[EOE/M/F/D/V. Drug-free workplace.]

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

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