Senior Director, Direct to Consumer

Russell Stover Chocolates, LLC; Kansas City (MO); Sur place; USD 180 000 - 240 000; Plein temps

Résumé du poste

Russell Stover Chocolates, LLC seeks a Senior Director, Direct to Consumer to lead D2C and Digital across Retail Shops, Digital Commerce, Amazon, and B2B gifting. You will set strategy, own the D2C P&L, and partner with Marketing, Sales, Finance, Operations, and IT to deliver a premium consumer experience.

The role requires 12+ years in D2C or premium brands, 5+ years of senior leadership, and strong analytics, CRM, and omnichannel expertise. This is a high-impact, global-growth role.

Qualifications

• Bachelor's degree in a related field.
• 12+ years of progressive experience in D2C, retail, eCommerce, digital commerce, consumer products, hospitality, or premium brand environments.
• 5+ years of senior leadership experience, including leading multi-channel, consumer-facing teams and partnering cross-functionally to drive business results.
• Strong experience in retail operations, eCommerce, digital marketing, merchandising, consumer experience, analytics, and P&L management.
• Proven ability to set growth strategy, manage financial performance, use data to guide decisions, and identify risks and opportunities early.
• Executive presence with strong integrity, communication, collaboration, and influencing skills; English fluency.

Responsabilités

• Lead D2C and Digital strategy across Retail Shops, eCommerce, Amazon, Click to Mortar, corporate gifting, B2B/inside sales, and other direct consumer channels.
• Own the D2C P&L, budget, forecast, and KPI scorecard focusing on sales, traffic, conversion, margin, fulfillment cost, labor productivity, customer satisfaction, and profitability.
• Elevate the consumer experience across stores, digital commerce, gifting, merchandising, service standards, loyalty, storytelling, and post-purchase engagement.
• Oversee store performance, site experience, digital merchandising, CRM/email, analytics, performance marketing, and fulfillment partnerships.
• Build gifting, B2B, and direct selling programs to expand seasonal and everyday occasions while improving acquisition and retention.
• Partner cross-functionally with Marketing, Sales, Finance, Operations, Supply Chain, IT, and group partners to align assortment, pricing, promotions, inventory, and service delivery.
• Use data and technology to improve personalization, channel performance, and business results.
• Lead and develop teams across retail, eCommerce, consumer experience, and direct selling.
• Protect the brand and manage risk in line with policies, privacy, promotions, and food safety standards.

Formation

Bachelor's degree in Business, Marketing, Retail Management, eCommerce, Digital Commerce, or a related field

Description du poste

Senior Director, Direct to Consumer

At Russell Stover, not only do we love chocolate, but we love our jobs! Every day we go to work exhibiting our values of excellence, innovation, entrepreneurship, responsibility, and collaboration. Working at Russell Stover you'll be part of the leading manufacturer of boxed, seasonal, and sugar-free chocolates. For over 100 years, Russell Stover Chocolates, Whitman's, and Pangburn's have been crafted with the finest ingredients to bring happiness to generations. Today, we produce over 55 million pounds of chocolate annually, and our legacy brands can be found in 13 company-owned stores and over 9,000 wholesale accounts. Join our team and let's continue making chocolate lovers happy!

As Senior Director, Direct to Consumer (D2C) + Digital, you will lead Russell Stover's direct-to-consumer business across Retail Shops, Digital Commerce, Amazon, Click to Mortar, Eshop, B2B/Corporate Gifting, Inside Sales, and eCommerce fulfillment partnerships. You will set the D2C and Digital strategy, operating model, and performance agenda to drive profitable growth across physical and digital channels. As a senior leader, you will partner across Marketing, Sales, Finance, Operations, Supply Chain, IT, and Lindt & Sprungli Group partners to strengthen consumer engagement, expand gifting occasions, and deliver a premium, seamless consumer experience.

What you will be doing...

• Lead D2C and Digital strategy: Set the vision, operating model, and growth agenda for Retail Shops, eCommerce, Amazon, Click to Mortar, corporate gifting, B2B/inside sales, and other direct consumer channels.
• Drive profitable growth and performance: Own the D2C P&L, budget, forecast, and KPI scorecard, with focus on sales, traffic, conversion, margin, fulfillment cost, labor productivity, customer satisfaction, and overall profitability.
• Elevate the consumer experience: Strengthen the end-to-end consumer journey across stores, digital commerce, gifting, merchandising, service standards, loyalty, product storytelling, and post-purchase engagement.
• Optimize retail and eCommerce execution: Oversee store performance, site experience, digital merchandising, CRM/email, analytics, performance marketing, seasonal readiness, fulfillment partnerships, and technology roadmap priorities.
• Build gifting, B2B, and direct sales programs: Scale corporate gifting, inside sales, independent retailer support, and direct selling programs that expand seasonal and everyday occasions while improving customer acquisition and retention.
• Partner cross-functionally: Work closely with Marketing, Sales, Finance, Operations, Supply Chain, Customer Service, IT, LSNA shared services, and Lindt & Sprungli Group partners to align assortment, pricing, promotions, inventory, demand generation, fulfillment, and service delivery.
• Use data and technology to improve decisions: Champion tools, reporting, analytics, and consumer insights that improve personalization, channel performance, and business results.
• Lead and develop teams: Attract, retain, develop, and inspire high-performing teams across retail, eCommerce, consumer experience, and direct selling while building accountability, collaboration, ownership, and continuous improvement.
• Protect the brand and manage risk: Ensure D2C programs align with company policies, consumer privacy expectations, promotional requirements, food safety standards, and brand guidelines.

When visiting our manufacturing plants, you will be expected to:

• Adhere to Good Manufacturing Practices (GMP) to ensure product quality and maintain compliance with food safety standards.
• Complete and follow FSQA training and programs to comply with regulatory requirements, ensure consumer safety, and support the plant's food safety and quality objectives.
• Promptly report and take appropriate action on any observed or potential food safety hazards, process deviations, or non-conformities by notifying the designated plant supervisor, in accordance with your role and responsibilities.
• Actively contributes to the continuous improvement of the company's Food Safety Culture through engagement and actions aligned with your role.

This job posting is not all inclusive and other duties may be assigned.

Do you have what it takes?

Basic Qualifications

• Bachelor's degree in Business, Marketing, Retail Management, eCommerce, Digital Commerce, or a related field.
• 12+ years of progressive experience in D2C, retail, eCommerce, digital commerce, consumer products, hospitality, or premium brand environments.
• 5+ years of senior leadership experience, including leading multi-channel, consumer-facing teams and partnering cross-functionally to drive business results.
• Strong experience in retail operations, eCommerce, digital marketing, merchandising, consumer experience, analytics, and P&L management.
• Proven ability to set growth strategy, manage financial performance, use data to guide decisions, and identify risks and opportunities early.
• Executive presence with strong integrity, communication, collaboration, and influencing skills; ability to speak, read, and write English fluently, with or without an accommodation.

Do you stand above the rest?

Preferred Qualifications

• Master's degree or MBA.
• Experience in chocolate, confectionery, premium brand, specialty retail, gifting, food, or fast-moving consumer packaged goods.
• Experience leading both physical retail and eCommerce businesses, including store operations, digital commerce, gifting, and direct sales.
• Proven success scaling profitable D2C growth through traffic, conversion, CRM, loyalty, digital media, merchandising, and consumer data.
• Experience working with global parent-company partners, shared services, or international D2C, retail, or digital commerce teams.
• Track record of building high-performing teams through change, growth, or transformation.
• Experience with major retail/eCommerce systems and highly seasonal businesses, including peak demand, fulfillment, and consumer service expectations.

At Russell Stover Chocolates, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Russell Stover Chocolates is proud to be an equal-opportunity workplace.

We provide equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.

Employment by Russell Stover Chocolates is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification, and satisfactory reference and background checks.

Make Happy. Work Hap py.