Senior Director, Delivery Center Strategy – Integration

Jobtailor; Arizona; On-site; USD 180,000 - 260,000; Full time

Job summary

Jobtailor seeks a seasoned leader to define and drive its Global Delivery Center strategy and operating model across multiple regions. You will shape the service catalog, location strategy, and onboarding playbooks, while steering governance and ongoing portfolio execution.

Ideal candidates boast 12+ years in IT service delivery, global operations, and a proven ability to scale delivery centers; strong executive presence and cross-functional collaboration are essential.

Qualifications

• Bachelor's degree in IT or business必須.
• MBA is preferred but not required.
• 12+ years in IT service delivery, shared services, or managed services.
• Proven track record building and scaling global delivery centers.
• Deep knowledge of onshore/nearshore/offshore models and multi-tower integration.
• Exceptional executive communication and influencing skills.
• Hands-on leadership with execution bias.
• Fluent English, strong written and spoken.
• Experience collaborating with senior leadership across geographies.
• Experience in high-growth environments with large ramp-ups.

Responsibilities

• Develop the multi-year GDC strategy and priorities.
• Define the GDC service catalog, location strategy, and placement guidelines.
• Lead programs to build, adopt, standardize, and integrate delivery centers.
• Establish governance, steering committees, and reviews.
• Create the GDC Playbook for operating model, KPIs, and processes.
• Develop onboarding playbooks and transition processes.
• Support growth to 10,000+ resources across centers.
• Drive adoption, governance, portfolio execution, and stakeholder management.
• Perform other duties as assigned.

Skills

Strategic leadership

Stakeholder management

Executive communication

Global delivery experience

Program governance

Change management

Cross-functional collaboration

Travel flexibility

Education

Bachelor's degree in IT or Business

MBA preferred

Tools

Strategic planning tools

Job description

• Develop the overarching multi-year Global Delivery Center strategy, strategic priorities, and focus areas


• Develop the GDC service catalog, location strategy, and work placement guidelines


• Lead critical programs supporting delivery-center build, adoption, standardization, and integration


• Establish stakeholder management and governance, including steering committees and monthly/quarterly reviews


• Develop the GDC Playbook covering operating model, governance, processes, KPIs, knowledge management, and workforce planning


• Establish repeatable onboarding playbooks, transition processes, and best practices


• Support growth to more than 10,000 delivery resources across delivery centers


• Drive GDC adoption, acceleration, stakeholder management, governance, and portfolio execution


• Perform other duties as assigned

Requirements

• Bachelor's degree in IT, Business, or another related field


• MBA preferred


• 12+ years of experience in IT service delivery, shared services, global operations, or managed services environments


• Proven track record building, scaling, and integrating global delivery centers across multiple regions


• Strong understanding of onshore/nearshore/offshore delivery models, delivery center operations, global service delivery, and multi-tower integration


• Exceptional communication, presentation, and executive-level influencing skills


• Hands-on leadership, strategic thinking, and strong bias toward execution


• Fluent and professional English, verbal and written


• Ability to work in complex, multinational environments and collaborate with senior leadership


• Experience in high-growth environments with large-scale ramp‑ups of 500+–1000 resources


• Ability to travel regularly, including international travel


• Strong executive presence and ability to lead strategic discussions at Director and Managing Director level


• Highly collaborative, diplomatic, and influential


• Structured, process-oriented approach and ability to build scalable operational frameworks


• Comfort working in fast-paced environments with aggressive growth targets


• High degree of cultural awareness and ability to operate across multiple geographies

Core Competencies

Demonstrates expertise in developing and executing global delivery center strategies, including service catalog development, stakeholder management, and operational frameworks. Proven ability to lead large-scale resource ramp-ups and navigate complex multinational environments with a strong focus on execution and collaboration.

Highest-signal resume keywords

• Global Delivery Center Strategy Development


• IT Service Delivery Experience


• Stakeholder Management


• Onshore/Nearshore/Offshore Delivery Models


• Executive Communication Skills

ATS Optimization Keywords

Hard Skills

• Global Operations


• Service Catalog Development


• Governance Processes


• KPI Development


• Workforce Planning


• Transition Processes


• Multi-Tower Integration


• Operational Frameworks


• Delivery Center Operations


• High-Growth Environment Experience

Soft Skills

• Exceptional Communication


• Strategic Thinking


• Collaborative Leadership


• Diplomacy


• Cultural Awareness

Certifications & Qualifications

• Bachelor's Degree in IT or Business


• MBA Preferred

Industry Keywords

• Managed Services


• Shared Services


• Global Service Delivery


• Delivery Center Build


• Resource Ramp-Up