Senior Director Customer Logistics - Transportation

Ryder System, Inc.; Fort Worth (TX); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Ryder System, Inc. is seeking a Senior Director of Customer Logistics to lead financial performance, profit and loss responsibility, and sales growth across assigned locations. The role requires building executive-level relationships, driving retention, and guiding strategic logistics initiatives.

The successful candidate will oversee multi-location operations, mentor leaders, and ensure safety and continuous improvement while achieving defined targets and contributing to the company’s growth.

Qualifications

• Bachelor's degree in business, logistics, supply chain or related field.
• Master's degree preferred.
• Ten (10) years or more logistics/supply chain experience in multiple locations.
• Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills.
• Five (5) years or more P&L responsibility including forecasting and managing financial targets.

Responsibilities

• Build and maintain relationships with appropriate levels in the customer's organization, primarily with senior management.
• Represent Ryder in customer meetings and presentations to drive retention and growth.
• Support the sales process by participating in business development opportunities with new customers.
• Forecast, plan, manage and ensure locations meet defined financial targets.
• Develop and ensure mitigation plans are implemented as required.

Skills

Leadership capabilities

Excellent communication

Strategic thinking

Customer relationship management

Profit & loss management

Education

Bachelor's degree in business, logistics, supply chain or related field

Master's degree preferred

10+ years logistics/supply chain experience

6+ years managing large teams

5+ years P&L responsibility

Job description

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Job Description: Summary The Senior Director Customer Logistics will primarily be responsible for the financials, profit and loss responsibility and sales and account growth within a geographical area.

Essential Functions

• Build and maintain relationships with appropriate levels in the customer's organization, primarily with senior management and is the key decision maker/point of contact for the customer's Senior Managers.
• They represent Ryder in customer meetings and presentations to drive retention and growth.
• Support the sales process by participating in business development opportunities with new customers.
• Embrace the corporate vision, mission, philosophy and leads by example.
• Create a positive, innovative and results oriented environment.
• Manage the operation to ensure goals are achieved.
• Foster a culture of innovation and continuous improvement, including acting as a catalyst for change.
• Support the Group Director in the strategic development and management of the assigned objectives.
• Ensure the effective selection, placement, development and retention of talent to meet current and future business needs.
• Train, supervise and coach/mentor direct reports and management team.
• Forecast, plan, manage and ensure locations meet defined financial targets.
• Develop and ensure mitigation plans are implemented as required.
• Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets.
• Additional Responsibilities Responsible for customer service, customer relationships, business retention and development, strategic initiatives including annual plan, company and customer initiatives.
• Position will be responsible for P&L management for all locations position oversees.
• Continuous Improvement in all segments of the business.
• Developing, mentoring team members and leadership of direct reports.
• The incumbent will maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level.
• Perform other duties as assigned.

Skills and Abilities

• Excellent oral and written communications skills with demonstrated leadership capabilities
• Excellent problem solving skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to create and develop an inclusive and engaged work environment
• Ability to inspire and develop others
• Must be able to interact with executive level management
• Ability to manage multiple accounts with different product direction
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices
• Solid knowledge of Integrated Supply Chain Management and Components, distribution, sales and demonstrated knowledge of Profit and Loss (P&L) performance advanced required
• Distribution and carrier management knowledge advanced preferred

Qualifications

• Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) related experience required.
• Master's degree preferred
• Ten (10) years or more logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportation hubs, etc. required
• Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
• Five (5) years or more P&L responsibility including forecasting and managing financial targets required
• Six (6) years or more managing, leading and developing direct reports required
• Six (6) years or more managing large multi-level teams required
• Five (5) years or more prior experience implementing a LEAN work environment preferred
• Four (4) years or more managing customer relationship and interaction required
• Four (4) years or more managing customer KPIs required
• Three (3) years or more experience providing customer and senior level management presentations preferred
• Some sales experience preferred
• Solid knowledge of Integrated Supply Chain Management and Components, distribution, sales and demonstrated knowledge of Profit and Loss (P&L) performance advanced required
• Distribution and carrier management knowledge advanced preferred
• DOT Regulated - No Travel - 0 - 10%

Job Category Logistics

Job Category Logistics

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard.

Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: Salaried Minimum Pay Range: 150,000 Maximum Pay Range: 170,000

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Important Note

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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