Senior Director, Customer Enablement & Implementation

AKASA; New York (NY); On-site; USD 140,000 - 175,000; Full time

Job summary

AKASA is hiring for a Customer Engagement Lead who will steer cross-functional deployment teams to deliver our AI-native healthcare solutions. You’ll manage multiple active projects from contract to go-live and drive post-implementation ROI with customers while maintaining product health.

You’ll collaborate with engineering, product, and customer success, balancing risk, timelines, and client expectations. Some travel is required, and office days are in SF Bay Area or NYC.

Qualifications

• Bachelor's Degree and/or relevant experience.
• 8+ years of experience leading software development projects.
• Healthcare experience preferred.
• Expertise in technical implementations.
• Must have client-facing experience in an enterprise software and professional services or consulting environment.
• Project management experience that includes managing cross-functional teams, designing and executing timelines, and managing individuals across multiple project simultaneously.
• Strong written and verbal communication skills.
• Proficiency with JIRA, Confluence, and other project management tools.
• PMP Certification is a plus.

Responsibilities

• Lead implementation teams (pods) to drive the deployment of products for customers, picking up at the point of contract signature.
• Manage 6 - 8 active and mature projects concurrently, depending on complexity.
• Execute and complete project plans, identify and monitor issues, track risks and dependencies and ensure project plans are up to date at all times. Track and remove barriers to progress.
• Track progress and prepare status reports on a regular basis to the client, internal project team, and other stakeholders.
• Demonstrate flexibility and creative problem-solving to deliver to clients.
• Coordinate customer communications, prepare for external and internal project meetings.
• Run data using internal dashboarding to support project updates, particularly post implementation to show ROI and ongoing product health.
• Occasional travel as needed.

Skills

Project management

Healthcare experience

Cross-functional leadership

JIRA

Confluence

Client-facing

PMP

Education

Bachelor's degree or equivalent

Tools

JIRA

Confluence

Job description

AKASA is hiring for a Customer Engagement Lead who will steer cross-functional deployment teams to deliver our AI-native healthcare solutions. You’ll manage multiple active projects from contract to go-live and drive post-implementation ROI with customers while maintaining product health.

You’ll collaborate with engineering, product, and customer success, balancing risk, timelines, and client expectations. Some travel is required, and office days are in SF Bay Area or NYC.