Senior Director, Credit Solutions – Special Servicing

Trimont; Overland Park (KS); On-site; USD 85,000 - 120,000; Full time

Job summary

Trimont is seeking a Senior Specialist to support Special Servicing operations, handling disbursements, loan transfers, research requests, and escalations. You will serve as a key liaison between Special Servicers and internal stakeholders, ensuring timely responses and efficient high-volume workflows.

Candidates should have commercial mortgage servicing knowledge, sound judgment, and the ability to work independently in a fast-paced environment.

Qualifications

• Bachelor's degree in Real Estate, Business, Finance, Accounting, or a related field.
• 5+ years of experience in Commercial Real Estate Loan Management, workout, restructuring, special servicing, and/or property repositioning.
• Understanding of commercial real estate transactions, industry terms and capital markets.
• Demonstrated capacity to achieve results in a dynamic setting.
• Skilled in managing sensitive information while upholding privacy.
• Handling workload and special projects efficiently.
• Strong verbal and written communication skills.
• Organizational and administrative skills.
• Ability to work both independently and within a team environment.

Responsibilities

• Process and track workflow tasks and escalates issues to management or appropriate parties as needed for Special Servicers and internal stakeholders.
• Review loan documents and assist with processing disbursements, payments, and wire requests according to established procedures.
• Assist with the transfer of loans into and out of Special Servicing by following documented processes.
• Handle a high volume of daily activity, including managing emails and processing transactions accurately and efficiently.
• Monitor personal workload and promptly report any volume or operational concerns to supervisors.
• Complete assigned tasks within required deadlines while maintaining accuracy in a fast-paced environment.
• Communicate effectively with Special Servicers, internal teams, and escalates complex issues to senior staff as appropriate.
• Participate in team training sessions and contribute to the development and maintenance of process documentation.
• Support the onboarding and training of new team members as directed.
• Make routine operational decisions within established guidelines and seek guidance for non-standard situations.
• Apply knowledge of commercial mortgage servicing to perform daily responsibilities and support team operations.

Skills

Commercial Real Estate

Loan Management

Special Servicing

Team Collaboration

Communication

Education

Bachelor's degree in Real Estate, Business, Finance, Accounting, or related field

Job description

Trimont is seeking a Senior Specialist to support Special Servicing operations, handling disbursements, loan transfers, research requests, and escalations. You will serve as a key liaison between Special Servicers and internal stakeholders, ensuring timely responses and efficient high-volume workflows.

Candidates should have commercial mortgage servicing knowledge, sound judgment, and the ability to work independently in a fast-paced environment.