Senior Director, Creative Operations & Workflow Strategy

Humana Inc

Northern (KY)

Hybrid

USD 168,000 - 231,000

Full time

3 days ago

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Job summary

Humana Inc. is seeking a Director of Creative Operations to lead the operational engine of Humana’s in-house Creative and Content organization.

You will establish scalable workflows, governance, and reporting to deliver compliant, on-brand content with speed and consistency. In this role you will partner with creative leadership, account teams, MarTech, CDIA, procurement, and compliance to improve intake, prioritization, and budget planning, while ensuring high-quality output that supports

Qualifications

8+ years in creative operations, marketing operations, or related leadership roles.
3+ years leading teams or cross-functional programs in a matrixed org.
Experience building intake, workflow, reporting, or governance processes.

Responsibilities

Lead creative operations strategy: intake, prioritization, resourcing, workflow design.
Establish and improve processes for quality, speed, transparency, and accountability.
Collaborate with MarTech, CDIA, compliance, and business teams to strengthen tools and data-driven decisions.
Oversee budget inputs, vendor coordination, and contract renewals with procurement.