Senior Director, Contingent Workforce Programs

Frontdoor Defense; Seattle, Dallas, San Diego, San Mateo (WA, TX, CA, CA); On-site; USD 174,000 - 300,000; Full time

Benefits offered by this job

Bonus

Benefits

Equity

Job summary

Shield AI is seeking a Director of Contingent Workforce Programs to lead the enterprise contingent workforce strategy, governance, and operations. The role drives partnerships with PX, Legal, Finance, and IT to build scalable processes and ensure compliant engagement models across agency workers, contractors, and SOW engagements.

You will oversee lifecycle, performance metrics, risk management, and reporting to leadership, with potential oversight of a small coordinating staff.

Qualifications

• 12+ years of experience in contingent workforce management or related fields.
• Experience building or transforming enterprise contingent workforce programs with measurable gains.
• Proven ability to lead cross-functional initiatives from problem definition to implementation.
• Strong knowledge of agency workers, independent contractors, and SOW engagements.
• Experience establishing governance, processes, controls, and performance measures.
• Experience managing suppliers and resolving complex operational issues.
• Ability to analyze workforce, supplier, or spend data and derive actions.
• Excellent communication and ability to influence leaders and drive accountability.

Responsibilities

• Own the contingent workforce strategy, operating model, and roadmap.
• Establish policies, processes, and service expectations with partners.
• Lead program changes from planning through adoption.
• Oversee engagement lifecycle from intake to offboarding.
• Monitor service performance and resolve bottlenecks.
• Address recurring issues and guide practical improvements.
• Collaborate with Finance on workforce needs and budgets.
• Coordinate classification reviews with Legal, PX, and Procurement.
• Define metrics and reporting on population, spend, and risk.
• Use data to drive improvements and optimize workflows with vendors.
• Present program performance and recommendations to leadership.

Skills

Contingent workforce management

Enterprise program scaling

Stakeholder governance

Data analysis

Vendor management

Cross-functional leadership

Change management

Strategic communication

Tools

VMS

MSP models

Workforce analytics platforms

Job description

Shield AI is seeking a Director of Contingent Workforce Programs to lead the enterprise contingent workforce strategy, governance, and operations. The role drives partnerships with PX, Legal, Finance, and IT to build scalable processes and ensure compliant engagement models across agency workers, contractors, and SOW engagements.

You will oversee lifecycle, performance metrics, risk management, and reporting to leadership, with potential oversight of a small coordinating staff.