Senior Director, Content Design & Strategy

Walmart; San Bruno (CA); On-site; USD 180,000 - 230,000; Full time

Job summary

Walmart is seeking a Senior Director of Content Design to lead how clear, useful, and compelling content comes to life across our global customer, associate, and enterprise experiences. This leader will bring deep expertise in content strategy and content design—from UX writing, information architecture, and voice and tone to end-to-end content planning—while evolving the discipline for the AI era.

You will shape how content and interactions are designed, governed, generated, and delivered

Qualifications

• Bachelor's degree in media and content creation, design, communications, or related area and 7 years' experience in content creation, knowledge management, UX content design, or related area.
• Option 2: 9 years' experience in content creation, knowledge management, UX content design, or related area.
• 4 years' supervisory experience.

Responsibilities

• Set the global vision and strategy for content design across Walmart's brands, markets, and digital experiences.
• Lead content design for conversational, agentic, and generative experiences, including how AI communicates and recovers from errors.
• Partner with Design, Product, and Engineering to shape content across text, voice, visual, and AI-generated interfaces.
• Establish voice and tone standards, content systems, and governance for cohesive, accessible, on-brand experiences.
• Define quality standards and evaluation practices for content and generated experiences.
• Advance AI-enabled ways of working across research, exploration, prototyping, production, and evaluation.
• Build and lead a high-performing content design organization, developing talent across the enterprise.

Skills

Content strategy

Content design

UX writing

Voice and tone

Accessibility

Leadership

Education

Bachelor's degree in media and content creation, design, communications, or related area

Master's degree in Media and Content Creation, Design, Communications, or related area

Job description

Walmart is seeking a Senior Director of Content Design to lead how clear, useful, and compelling content comes to life across our global customer, associate, and enterprise experiences. This leader will bring deep expertise in content strategy and content design—from UX writing, information architecture, and voice and tone to end-to-end content planning—while evolving the discipline for the AI era.

You will shape how content and interactions are designed, governed, generated, and delivered