Chief Content Architect for AI-Driven Experiences

Walmart; San Bruno (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

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Job summary

Walmart is seeking a Senior Director of Content Design to lead clear, useful content across our global customer, associate, and enterprise experiences from UX writing to information architecture and voice and tone.

The role shapes how content is designed, governed, generated, and delivered across conversational, multimodal, and AI-powered interfaces, while advancing a culture of accessibility and trust. San Bruno-based, on-site leadership.

Qualifications

• Bachelor's degree in media and content creation, design, communications, or related area and 7 years’ experience in content creation, knowledge management, UX content design, or related area.
• 9 years' experience in content creation, knowledge management, UX content design, or related area.
• 4 years' supervisory experience.
• Strong background in plain language, information architecture, voice and tone, accessibility, and content systems.

Responsibilities

• Set the global vision and strategy for content design across Walmart’s brands, markets, and digital experiences, balancing consistency with local needs.
• Lead content design for conversational, agentic, and generative experiences, including how AI experiences communicate, express uncertainty, recover from errors, and keep people in control.
• Partner with Design, Product, and Engineering to shape how content and interactions come together across text, voice, visual, and dynamically generated interfaces.
• Establish voice and tone standards, content systems, and governance that enable teams and AI-enabled systems to create cohesive, accessible, and on-brand experiences.
• Define quality standards and evaluation practices for content and generated experiences, including clarity, usefulness, factual grounding, accessibility, and trust.
• Advance AI-enabled ways of working across research, exploration, prototyping, production, and evaluation, while maintaining strong human judgment and craft.
• Build and lead a high-performing content design organization, developing talent and partnering across the enterprise to evolve the discipline

Education

Bachelor's degree

Master's degree

Tools

CMS

Content governance tools

Job description

Walmart is seeking a Senior Director of Content Design to lead clear, useful content across our global customer, associate, and enterprise experiences from UX writing to information architecture and voice and tone.

The role shapes how content is designed, governed, generated, and delivered across conversational, multimodal, and AI-powered interfaces, while advancing a culture of accessibility and trust. San Bruno-based, on-site leadership.