Senior Director, Content Design & AI Experience

Walmart; Bentonville (AR); On-site; USD 170,000 - 210,000; Full time

Job summary

Walmart is seeking a Senior Director of Content Design to lead clear, useful content across global customer, associate, and enterprise experiences. This leader will own content strategy, UX writing, information architecture, and voice and tone, shaping AI-enabled content for conversational and multimodal interfaces.

You will partner with Design, Product, and Engineering to establish standards, governance, and quality metrics, while building a high-performing content design organization across

Qualifications

• Bachelor’s degree in media and content creation, design, communications, or related area with 7 years’ experience
• Alternative: 9 years' experience with 4 years supervisory
• Experience in content creation, knowledge management, UX content design
• Supervisory experience and cross-functional leadership

Responsibilities

• Set global vision and strategy for content design across Walmart’s brands, markets, and digital experiences, balancing consistency with local needs.
• Lead content design for conversational, agentic, and generative experiences, including how AI experiences communicate, express uncertainty, recover from errors, and keep people in control.
• Partner with Design, Product, and Engineering to shape how content and interactions come together across text, voice, visual, and dynamically generated interfaces.
• Establish voice and tone standards, content systems, and governance that enable teams and AI-enabled systems to create cohesive, accessible, and on-brand experiences.
• Define quality standards and evaluation practices for content and generated experiences, including clarity, usefulness, factual grounding, accessibility, and trust.
• Advance AI-enabled ways of working across research, exploration, prototyping, production, and evaluation, while maintaining strong human judgment and craft.
• Build and lead a high-performing content design organization, developing talent and partnering across the enterprise to evolve the discipline

Skills

Content design leadership

Content strategy

AI-enabled experience

Voice and tone

Governance & standards

Education

Bachelor’s degree in media and content creation, design, communications, or related area

Job description

Walmart is seeking a Senior Director of Content Design to lead clear, useful content across global customer, associate, and enterprise experiences. This leader will own content strategy, UX writing, information architecture, and voice and tone, shaping AI-enabled content for conversational and multimodal interfaces.

You will partner with Design, Product, and Engineering to establish standards, governance, and quality metrics, while building a high-performing content design organization across