Senior Director, Commercial Operations

Msupply; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company contributions

Life insurance

AD&D insurance

Paid time off

Job summary

mSupply seeks a strategic Senior Director, Commercial Operations to scale Sales Operations and Enablement across HVAC, Appliance, and Plumbing. You will lead senior managers to drive analytics, CRM adoption, and measurable sales performance.

You’ll partner with IT, Finance, HR and pricing to align goals, develop leaders, and deploy enablement programs that improve execution, forecasting, and profitability. Remote work available nationwide.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 10+ years in Sales/Commercial Operations or Revenue roles.
• Proven track record leading managers/directors and building high‑performing teams.
• Strong analytics, reporting, forecasting, CRM, and enablement expertise.

Responsibilities

• Lead 2–3 senior managers across Sales Operations and Sales Enablement.
• Set strategy, priorities, and operating rhythm aligned with commercial goals.
• Own sales metrics, dashboards, forecasting, and territory planning.
• Drive CRM adoption, automation, and AI to boost productivity.
• Lead training programs and partner with HR and IT on enhancements.

Skills

Strategic leadership

Sales operations analytics

CRM adoption

Data‑driven decisions

Communication & leadership

Travel readiness

Education

Bachelor’s degree in business, Finance, Economics, Sales, or related field

Tools

CRM Proton

Microsoft Fabric

Power BI

Job description

Do you love working with talented people? So do we!

Our team is growing and we’re looking for best-in-class talent. We value experienced, career‑minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full‑time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.

Position:Senior Director, Commercial Operations

Location: REMOTE

Job Id:4178-mSupply

# of Openings:1

About mSupply

mSupply is a leading North American distributor of premium parts, products, and equipment serving professionals across the appliance, HVAC, plumbing, commercial kitchen, and related industries. With approximately 2,000 associates across the U.S. and Canada, our businesses combine deep industry expertise, strong customer relationships, and a broad product portfolio with the resources and capabilities of a growing organization.

We are focused on delivering Right Products. Right Now. while continuing to modernize how we support our customers, develop our people, and grow our business.

The Opportunity

As Senior Director, Commercial Operations, you will lead the teams that make our sales organization more effective, disciplined, and data driven. Reporting to the SVP of Sales, you will oversee Sales Operations and Sales Enablement across our HVAC, Appliance, and Plumbing businesses.

The function is established and live. Your role is to scale its impact through stronger analytics, CRM adoption, sales processes, technology, and enablement programs that improve sales execution and performance.

We are looking for a strategic, analytical commercial leader who can lead other leaders, stay close to the business, and turn data, technology, and process into measurable results.

What You’ll Do

Commercial Operations Leadership

• Lead two to three Senior Managers and Directors across Sales Operations and Sales Enablement.
• Set strategy, priorities, and operating rhythm aligned with mSupply’s commercial objectives.
• Develop leaders, build bench strength, and establish clear, measurable team outcomes.
• Own sales performance metrics, reporting, dashboards, pipeline management, forecasting, territory planning, and goal setting across business units.
• Continuously improve sales processes and drive adoption of CRM Proton, Microsoft Fabric, Power BI, and other commercial technologies.
• Use automation and AI to improve seller productivity, call coaching, pipeline visibility, and decision‑making.
• Partner with IT and data teams on technology enhancements, data quality, governance, and access.
• Lead the Sales Management System (SMS), equipping sales leaders with effective cadence, metrics, coaching, and accountability practices.
• Lead consultative sales training, including Dimensions of Professional Selling (Carew), and embed the methodology into seller preparation, customer conversations, and follow‑up.
• Lead the Outgrow proactive outreach program, including playbooks, huddle standards, and performance reporting.
• Oversee sales onboarding, playbooks, and ongoing development in partnership with HR and commercial leaders.
• Measure enablement effectiveness through adoption, activity, and business outcomes.

Commercial Partnership

• Partner with Finance, HR, and compensation administration on goal setting, quota management, and commission data and reporting.
• Partner with Pricing on analytics, governance, and commercial strategies supporting margin and competitive positioning.
• Collaborate across Sales, Finance, HR, IT, Pricing, and business unit leadership to improve commercial effectiveness and profitable growth.

What You’ll Bring

• Bachelor’s degree in business, Finance, Economics, Sales, or a related field, or equivalent experience.
• 10+ years of progressive experience in Sales Operations, Commercial Operations, Revenue Operations, Sales Enablement, or a related discipline.
• Proven experience leading managers and directors and developing high‑performing leaders.
• Strong expertise in sales operations, including analytics, reporting, pipeline management, forecasting, sales processes, CRM, and enablement.
• Experience building and leading sales training and enablement programs, including Carew Dimensions or a similar consultative selling methodology.
• Strong data and analytical capabilities with the ability to translate insights into business decisions and measurable performance improvement.
• Experience driving CRM adoption and leveraging technology, automation, and AI to improve sales effectiveness.
• Working knowledge of sales compensation, quota management, goal setting, and pricing.
• Experience supporting multiple sales channels, including field sales, inside sales, key accounts, and business development.
• B2B distribution experience strongly preferred.
• Strong financial and business acumen, with the ability to connect commercial activity to revenue, margin, and overall performance.
• Quota‑carrying sales or direct sales leadership experience strongly preferred.
• Exceptional communication, influencing, relationship‑building, and project leadership skills.
• Strategic thinker who is also hands‑on and comfortable working closely with the business.
• Willingness to travel approximately 40% to support business units, sales teams, and commercial initiatives.

What We Offer:

We prioritize your well‑being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short‑and long‑term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements

mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact [e-mail].

Final offers of employment may be contingent upon completion of job‑related pre‑employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E‑Verify to confirm employment eligibility in the United States.

Why Join Us?

This is an opportunity to have a meaningful seat at the table and influence how our sales organization operates across multiple businesses and sales channels. You’ll have the opportunity to develop leaders, introduce new ideas, and see your work translate into stronger sales execution and performance.

You’ll work closely with senior leadership and cross‑functional partners while having the autonomy to build on what is working, challenge what isn’t, and create solutions that scale. If you’re energized by solving complex commercial challenges and developing people, you’ll have the opportunity to make a lasting impact in this role.

This job description is not intended to be all‑inclusive. Responsibilities may change based on business needs.

CORPORATE
One City Place, Suite 400
St Louis, MO 63141
[phone]