Senior Director, Commercial Loan Ops & Transformation

Flagstar; Troy (MI); On-site; USD 188,000 - 303,000; Full time

Job summary

Flagstar Bank is seeking a Senior Director to lead Commercial Loan Operations, including C&I, CRE, syndications, and builder finance. You will drive enterprise strategy, governance, and risk management across a high-volume portfolio.

You will collaborate with Commercial Banking, Credit, Risk, Technology and other functions to scale processes, automate workflows, and implement new servicing platforms, while maintaining strong controls and regulatory compliance.

Qualifications

• Over 15 years in banking with leadership in commercial loan operations.
• Experience leading multi-functional loan ops teams and large-scale programs.
• Experience with commercial lending platforms, servicing systems, and workflow automation.

Responsibilities

• Set vision and operating model for Commercial Loan Operations aligning with growth and profitability.
• Lead executive governance and enterprise initiatives across bank.
• Drive mergers, acquisitions, portfolio transfers, and system transformations.
• Establish SLAs, KPIs, and performance targets for enterprise operations.

Skills

Executive Leadership

Operational Transformation

Regulatory Compliance

Process Improvement

Vendor Management

Strategic Planning

Financial Acumen

Education

Undergraduate Degree (Business/Finance)

Job description

Flagstar Bank is seeking a Senior Director to lead Commercial Loan Operations, including C&I, CRE, syndications, and builder finance. You will drive enterprise strategy, governance, and risk management across a high-volume portfolio.

You will collaborate with Commercial Banking, Credit, Risk, Technology and other functions to scale processes, automate workflows, and implement new servicing platforms, while maintaining strong controls and regulatory compliance.