Executive Director, Commercial Loan Operations & Transformation

Flagstar; Hicksville (NY); On-site; USD 188,000 - 303,000; Full time

Job summary

Flagstar seeks a Sr. Director of Commercial Loan Operations to lead enterprise-wide strategy and execution for C&I, CRE, and specialized lending. This executive will drive risk governance, regulatory compliance, and large-scale transformation across a high-volume commercial portfolio.

You will partner with Commercial Banking, Credit, Risk, and Technology to balance service, risk, and efficiency while guiding mergers, system migrations, and process automation to support growth and client outcomes.

Qualifications

• 15+ years of progressive banking experience with significant leadership responsibility in Commercial Loan Operations.
• Experience leading large, multi-functional commercial loan operations teams in a complex bank.
• Expertise with C&I, CRE, Syndications, construction lending, and related products.

Responsibilities

• Define and execute the enterprise-wide vision, strategy, and operating model for Commercial Loan Operations.
• Provide executive oversight across all Commercial Loan Operations functions and drive SLAs, KPIs, and performance goals.
• Ensure regulatory compliance, risk management, and governance across the department.
• Lead transformation initiatives focused on automation, digitization, and system migrations.
• Manage budgets, workforce planning, and reporting to leadership and the board.
• Lead talent development, succession planning, and a high-performance culture.
• Maintain strong stakeholder engagement with internal partners and regulators.
• Oversee enterprise-wide initiatives including mergers, acquisitions, and portfolio integrations.

Skills

Executive leadership

Strategic planning

Commercial loan operations

Risk management

Regulatory compliance

Mergers & acquisitions

Education

Undergraduate degree preferred

Advanced degree desirable

Job description

Flagstar seeks a Sr. Director of Commercial Loan Operations to lead enterprise-wide strategy and execution for C&I, CRE, and specialized lending. This executive will drive risk governance, regulatory compliance, and large-scale transformation across a high-volume commercial portfolio.

You will partner with Commercial Banking, Credit, Risk, and Technology to balance service, risk, and efficiency while guiding mergers, system migrations, and process automation to support growth and client outcomes.