Senior Director, Commercial Casualty Claims

Sentry Insurance; Stevens Point (WI); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work flexibility

Dining stipend

Tuition reimbursement

Comprehensive benefits

Paid time off

401(k) with company match

Community giving

Job summary

Director of Casualty Claims - Commercial Lines at Sentry Insurance leads a large team of claim leaders and associates, directing comprehensive claim strategies across Commercial Auto, Transportation, and General Liability. The role focuses on bodily injury evaluation, negotiation, settlement, and robust litigation strategies to protect policyholders and drive profitability.

Based in Stevens Point, WI, this position emphasizes strategic oversight, regulatory compliance, and cross-functional

Qualifications

• Bachelor's degree or equivalent work experience; JD preferred.
• 8+ years in claims with leadership and multi-line exposure.
• Strong analytical, communication and human relations abilities.
• Knowledge of contracts, SLAs and policy terms.
• Technical expertise in claim policies and insurance products.
• Familiarity with laws affecting claims.

Responsibilities

• Lead and develop leaders, fostering a high-performing claims culture.
• Provide settlement guidance and manage expenses to support growth.
• Drive regulatory compliance and robust governance practices.
• Improve workflows with technology for efficiency.
• Collaborate on policies and system implementations.
• Oversee audits and address findings to ensure completion.
• Represent Sentry in industry associations and external bodies.

Skills

Analytical skills

Communication skills

Human relations skills

Negotiation skills

Understanding of contracts and SLAs

Knowledge of claims laws

Technical expertise in claim policies

Education

Bachelor's degree or equivalent work experience

Juris Doctor preferred

Job description

Director of Casualty Claims - Commercial Lines at Sentry Insurance leads a large team of claim leaders and associates, directing comprehensive claim strategies across Commercial Auto, Transportation, and General Liability. The role focuses on bodily injury evaluation, negotiation, settlement, and robust litigation strategies to protect policyholders and drive profitability.

Based in Stevens Point, WI, this position emphasizes strategic oversight, regulatory compliance, and cross-functional