Entry-Level Claims Investigator – Commercial Auto

Sentry Insurance; Stevens Point (WI); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Hybrid flexibility

Dining on Us

Tuition reimbursement

Comprehensive benefits

Paid time off

401(k) match

Job summary

Sentry Insurance is seeking an entry-level Claims Representative to join our Commercial Auto & Equipment team in Stevens Point, WI. This role operates in a hybrid model at our Stevens Point offices and is not available for remote work.

You will verify coverage, assess liability, and support fair claim resolutions while building investigative skills and maintaining thorough documentation to meet regulatory and company standards.

Qualifications

• Bachelor's degree or equivalent work experience.
• Prior insurance or customer service experience preferred.
• Strong written and verbal communication.
• Willingness to travel as needed.

Responsibilities

• Gain knowledge to verify coverage, compensability, and reasonable payments by reviewing the policy, accident details, and other information related to the claim.
• Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports and other evidence.
• Evaluate claims exposure appropriately and establish timely reserves.
• Document decisions, correspondence, and discussions throughout the life cycle of the claim to comply with regulations and internal policies.
• Communicate the claims process, ongoing status, and decisions with empathy and clarity to customers.
• Ensure ability to obtain and maintain state licensing requirements.

Skills

Communication skills

Customer service

Time management

Empathy

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

Sentry Insurance is seeking an entry-level Claims Representative to join our Commercial Auto & Equipment team in Stevens Point, WI. This role operates in a hybrid model at our Stevens Point offices and is not available for remote work.

You will verify coverage, assess liability, and support fair claim resolutions while building investigative skills and maintaining thorough documentation to meet regulatory and company standards.