Senior Director, Clinical Account Services PBM

Transcarent; Illinois; À distance; USD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Stock options

Résumé du poste

Transcarent is seeking a Senior Director, Clinical Account Services PBM to lead the Clinical Account Executives and drive cardiometabolic solutions and performance for plan sponsors.

You will partner with executives across Pharmacy, Product, Clinical, and Finance to design, implement, and optimize client-facing programs, delivering cost savings and improved health outcomes while scaling the service model.

Qualifications

• Bachelor’s degree required; PharmD preferred. Master’s or higher in health care, public health, or business is a plus.
• 12+ years of healthcare experience, including pharmacy benefits, PBM, health plan, benefits consulting, or digital health.
• 5+ years of leadership experience, including leading client-facing teams such as account management, clinical account management, or client success.
• Deep understanding of PBM and pharmacy benefit economics, including rebates, pass-through pricing, specialty, and biosimilars.
• Experience working with partners or vendors to deliver services to clients, and a collaborative approach to resolving issues.
• Knowledge of cardiometabolic care and GLP-1 management, including how plan sponsors approach coverage, cost, and member support.

Responsabilités

• Lead, coach, and develop the Clinical Account Executive team supporting plan sponsors on Transcarent’s transparent PBM offering.
• Define the Clinical Account Executive role as a strategic, clinical relationship partner to plan sponsors.
• Serve as a senior executive sponsor and escalation point for plan sponsors, building trusted relationships with HR, benefits, and finance leaders.
• Drive proactive performance reviews and recommendations on trend, net cost, rebate pass-through, GLP-1 and cardiometabolic program results.
• Own renewal, retention, and growth outcomes across the book of business, with clear goals and operating rhythms for the team.
• Work with partners to enable pharmacy benefit services for plan sponsors, plan design, launches, renewals, and day-to-day service experience.
• Match the right partner approach to each client’s needs, and share learnings to improve collaboration with partners.
• Partner with Implementation, Pharmacy Solutions, Product, Data, and Clinical teams to deliver launches, renewals, and member experiences.
• Identify process and tooling improvements for proactive, scalable account management.
• Support finalist presentations, RFPs, and client-facing materials with Sales, Finance, and Client Success leaders.
• Represent Transcarent with consultants, brokers, and industry audiences to contribute to thought leadership.

Connaissances

PBM expertise

Healthcare leadership

Executive presence

Cardiometabolic care

Data analysis

Client leadership

Formation

Bachelor's degree

PharmD preferred

Master's degree optional

Description du poste

Senior Director, Clinical Account Services PBM Remote- Remote, Illinois, United States

Job Description

At Transcarent , we’re transforming the healthcare experience by making it simpler, higher quality, and more affordable. We connect people to trusted care through a personalized, technology-enabled experience—helping members and employers navigate healthcare with greater clarity, confidence, and value. As Senior Director, PBM Clinical Account Management & Cardiometabolic Solutions, you will lead two of Transcarent’s most important and fastest-growing areas.

First, you will lead our PBM Clinical Account Executive team, the clinical and strategic partners who support plan sponsors on Transcarent’s transparent pharmacy benefit offering. Second, you will serve as the solutions lead for cardiometabolic health, shaping the strategy and performance of Weight Health and our broader GLP-1 and cardiometabolic offerings.

You will collaborate closely with SVPs, EVPs and C-suite leaders across Product, Clinical, Pharmacy, Finance, Sales, Client Success, and Marketing to define strategy, optimize performance, and ensure commercial success. This role is ideal for a pharmacy or healthcare leader who thrives at the intersection of client partnership, solution design, and market execution, and who is passionate about lowering drug costs while improving how people engage with their cardiometabolic health.

About This Role

As Senior Director, Clinical Account Services PBM , you will lead the team of Clinical Account Executives who support plan sponsors on Transcarent’s transparent pharmacy benefit offering and our cardiometabolic solutions, and you will work with our partners when applicable to enable those services for clients.

Your team acts as the strategic, clinical point of contact for employers and health plans, translating pharmacy benefit and cardiometabolic program performance into clear guidance on cost, clinical programs, and plan design. Working hand in hand with our partners, you will make sure plan sponsors get one consistent, trusted experience.

You will collaborate closely with SVPs, EVPs and C-suite leaders across Pharmacy, Product, Clinical, Finance, Sales, Implementation, and Client Success. This role is ideal for a pharmacy or healthcare leader who thrives at the intersection of client partnership, partner collaboration, and market execution, and who is passionate about lowering drug costs and improving cardiometabolic health while keeping clients informed and confident.

What You’ll Do

Clinical Account Leadership

Lead, coach, and develop the Clinical Account Executive team supporting plan sponsors (employers, health plans, and their consultants and brokers) on Transcarent’s transparent PBM offering.

Define the Clinical Account Executive role as a strategic, clinical relationship partner to plan sponsors, with day-to-day PBM operations owned by our partners.

Serve as a senior executive sponsor and escalation point for plan sponsors, building trusted relationships with HR, benefits, and finance leaders and with their consultants and brokers.

Drive proactive performance reviews and recommendations on trend, net cost, rebate pass-through, specialty and biosimilar strategy, GLP-1 and cardiometabolic program results, and plan design, supported by transparent reporting.

Own renewal, retention, and growth outcomes across the book of business, with clear goals and operating rhythms for the team.

Partner Enablement

Work with our partners to enable pharmacy benefit services for plan sponsors, including plan design, launches, renewals, and the day-to-day service experience.

Work with our clinical and solution partners to bring cardiometabolic programs, including GLP-1 and weight management support, to clients and ensure they fit each plan sponsor’s benefit design.

Act as the connection point between plan sponsors and partners, making sure client needs and feedback are heard and issues are resolved quickly.

Help match the right partner approach to each client’s needs, and share what you learn from clients to improve how we work with partners.

Cross-Functional Leadership

Partner with Implementation, Pharmacy Solutions, Product, Data, and Clinical teams to deliver smooth launches, renewals, and member experiences.

Identify process and tooling improvements that make account management more proactive, scalable, and efficient.

Go-to-Market & Commercial Enablement

Work hand-in-hand with Sales, Finance, and Client Success leaders to support finalist presentations, RFP responses, and client-facing materials.

Serve as a subject matter expert in high-impact client and consultant discussions, explaining how our transparent model works and where it is different.

Market Influence

Represent Transcarent with consultants, brokers, and industry audiences, and contribute to thought leadership on PBM transparency and pharmacy benefit trends.

Team Development & Culture

Lead and mentor a team of Clinical Account Executives and account support staff.

Foster a high-performance, mission-driven team culture that emphasizes accountability, collaboration, and continuous learning.

What We’re Looking For

Bachelor’s degree required ; PharmD preferred. Master’s or higher in health care, public health, or business (such as an MBA) is a plus.

12+ years of healthcare experience, including pharmacy benefits, PBM, health plan, benefits consulting, or digital health.

5+ years of leadership experience, including leading client-facing teams such as account management, clinical account management, or client success.

Deep understanding of PBM and pharmacy benefit economics, including rebates, pass-through pricing, specialty, and biosimilars, and of how plan sponsors, consultants, and brokers make decisions.

Experience working with partners or vendors to deliver services to clients, and a collaborative approach to resolving issues.

Knowledge of cardiometabolic care and GLP-1 management, including how plan sponsors approach coverage, cost, and member support.

Strong analytical skills, with the ability to turn claims and performance data into clear recommendations for executive audiences.

Strategic, systems-level thinker with operational discipline and a bias for action.

Strong executive presence with exceptional communication skills, able to engage and influence SVPs, C-suite executives, clients, consultants, and partners

Who we are

Transcarent is the One Place for Health and Care, bringing medical, pharmacy, and point solutions together with the WayFinding experience, the first and only generative AI-powered health and care platform for health consumers.

Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com , and follow us on LinkedIn .

At Transcarent, our values guide everything we do:

• People First: We prioritize our Members, clients, and each other in every decision
• Care: Every decision starts with improving health and care for our Members
• Resilience: We push boundaries and take the uncharted path to change an industry
• Results: We take ownership, solve with speed, and deliver for our people and each other
• Humble and Human: We lead with humility, bring fun to tough moments, and go further together

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 13 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.