Senior Director Clinical Account Management - Remote

PRIME Therapeutics; Washington (District of Columbia); Remote; USD 143,000 - 243,000; Full time

Job summary

An established industry player is seeking a Senior Director of Clinical Account Management to lead a dedicated team in enhancing client satisfaction and retention. This role is pivotal in driving strategic initiatives and operational excellence within the organization. The ideal candidate will possess a robust background in client services, particularly within healthcare or pharmacy benefit management, and will demonstrate exceptional leadership skills. Join a forward-thinking company where your expertise will directly impact client relationships and business growth, all while working in a dynamic and supportive environment.

Qualifications

• 8+ years of client services experience in healthcare or pharmacy benefit management.
• 5+ years of leadership experience managing teams effectively.

Responsibilities

• Lead strategic account management and client satisfaction initiatives.
• Collaborate with cross-functional teams to enhance service delivery.

Skills

Client Services Experience

Leadership Skills

Interpersonal Skills

Organizational Skills

Problem Solving

Education

Bachelor's Degree in Business or Related Field

MBA or Advanced Degree (Preferred)

Job description

Senior Director Clinical Account Management - Remote

Job Posting Title

Senior Director Clinical Account Management - Remote

Job Description

The Sr Director of Clinical Account Management is responsible for providing strategic and operational leadership to a team of account executives and is accountable for the satisfaction and retention of assigned clients. This position collaborates across functions to ensure strategic alignment and execution of Prime, and assigned client priorities.

Responsibilities

• Provide strategic and operational leadership to the account executive function; serve as point of escalation and accountable leader for issue resolution across clients.
• Establish processes and tracking methodologies to monitor performance against contracts and prevent repeat issues in the future; develop and document standard operating procedures, reporting requirements, other operational activities required to serve our clients in a consistent and efficient manner.
• Collaborate with the cross functional teams throughout the organization and maintain direct relationships with clients, specifically with the senior leadership; develop a consultative, service-oriented partnership with the client in order to maximize client satisfaction, contract renewals and the adoption of new or expanded use of Prime's products and services; build and maintain relationships with key client stakeholders and provide and request routine feedback from client contacts, including information on the performance of the pharmacy program and the strategic account plan.
• Identify, establish and maintain relationships with key cross-functional partners; collaborate with account leadership and business development to develop and implement Go-To-Market strategies and establish a regular communication cadence to monitor performance, create awareness of issues and drive process improvements across the enterprise.
• Leads contract negotiations and pricing for new business and renewals with clients; participates in request for proposals; account leadership during project implementations.
• Review and assign account executive's book of business and determine necessary alignment and structure to support retention and fulfillment of strategic plans.
• Facilitate strategic discussions with clients regarding the status and performance of services provided and the identification and execution of growth and retention strategies; support the development and execution of consultant engagement strategies necessary to grow the market.
• Manage budgets and revenue goals, staffing, performance and development, and consistently demonstrate Prime's leadership expectations during interactions with direct reports, cross functional and external stakeholders; provides support, training and coaching to team members; oversees resolution of employee relations issues; supports team by attending face-to-face meetings with customers as needed.
• Other duties as assigned.

Education & Experience

• Bachelor's degree in Business, Marketing, Finance, Healthcare Administration, PharmD, or related field, or equivalent combination of education and/or related work experience; HS diploma or GED is required.
• 8 years of relevant client services experience in healthcare or pharmacy benefit management, preferably in Medicaid.
• 5 years of leadership / people management experience.
• Must be eligible to work in the United States without need for work visa or residency sponsorship.

Additional Qualifications

• Thorough understanding of the PBM industry with subject matter expertise in one or more areas (pharmacy trend, Medicaid plan benefits, etc.).
• Excellent interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization.
• Able to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion.
• Strong organization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes.
• Proven ability to establish a team culture, create a clear and compelling vision, build trust, inspire action, achieve team results, and develop people.
• Proven ability to produce and establish strategic plans to deliver consultative guidance with results of successful client retention and product adoptions.
• Strong ability to manage complex information to develop well-reasoned solutions that solve client's problems.
• Ability to work effectively in a matrixed team environment; demonstrated leadership experience across departments and functions.
• Ability to drive the identification of improvements opportunities and lead the implementation of process changes.

Preferred Qualifications

• MBA or other advanced degree

Physical Demands

• Ability to travel up to 30% of the time
• Ability to work outside of standard business hours when needed, which may include holidays, nights and weekends
• Constantly required to sit, use hands to handle or feel, talk and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Potential pay for this position ranges from $143,000.00 - $243,000.00 based on experience and skills.