Senior Director Clinical Account Management - Remote

Lensa; Salt Lake City (UT); Remote; USD 143,000 - 243,000; Full time

Job summary

A leading company in healthcare seeks a Senior Director of Clinical Account Management to provide strategic leadership and enhance client satisfaction. The role involves leading a team, managing client relationships, and overseeing operational efficiency. Ideal candidates will have extensive experience in healthcare client services and strong leadership skills.

Qualifications

• 8+ years in healthcare or pharmacy benefit management client services.
• 5+ years in leadership and people management.
• Legal eligibility to work in the U.S. without sponsorship.

Responsibilities

• Lead the account executive team and resolve issues.
• Develop processes to monitor performance and efficiency.
• Maintain client relationships and enhance product adoption.

Skills

Interpersonal skills

Conflict resolution

Analytical skills

Problem-solving skills

Education

Bachelor's degree

MBA or advanced degree preferred

Job description

Senior Director Clinical Account Management - Remote

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Prime Therapeutics, is seeking professionals. Apply via Lensa today!

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Overview

The Sr Director of Clinical Account Management provides strategic and operational leadership to a team of account executives, focusing on client satisfaction and retention. This role collaborates across functions to align and execute on Prime's and clients' priorities.

Key Responsibilities

• Lead the account executive team; serve as escalation point and issue resolver.
• Develop processes and metrics to monitor performance and ensure operational efficiency.
• Maintain relationships with clients and internal teams; foster a consultative, service-oriented partnership to enhance satisfaction and expand product adoption.
• Collaborate on Go-To-Market strategies and maintain communication to monitor performance and improve processes.
• Lead contract negotiations, participate in RFPs, and oversee project implementations.
• Manage account assignments, strategic planning, and client engagement discussions.
• Oversee budgets, revenue goals, staffing, and team development; support team members and resolve employee issues.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in relevant fields or equivalent experience; HS diploma or GED required.
• 8+ years in healthcare or pharmacy benefit management client services, preferably Medicaid.
• 5+ years in leadership and people management.
• Legal eligibility to work in the U.S. without sponsorship.

Preferred Skills

• Industry expertise in PBM, pharmacy trends, Medicaid benefits.
• Excellent interpersonal, facilitation, conflict resolution, and influencing skills.
• Ability to prioritize compliance and business goals; manage multiple complex projects.
• Proven leadership in team building, strategic planning, and client retention.
• Strong analytical and problem-solving skills.
• Experience working in a matrixed environment and implementing process improvements.

Additional Qualifications

• MBA or advanced degree preferred.

Physical Demands & Compensation

• Travel up to 30%; flexible with work hours including evenings, nights, and weekends.
• Physical ability to sit, handle, reach, stand, lift up to 25 lbs, and perform visual tasks.
• Salary range: $143,000 - $243,000 depending on experience.

For benefits details, visit our Benefits Page.

Prime Therapeutics is an equal opportunity employer, encouraging diverse candidates to apply. We comply with all legal and internal policies regarding employment and accommodations.