Senior Director Clinical Account Management - Remote

Lensa; Phoenix (AZ); Remote; USD 143,000 - 243,000; Full time

Job summary

A leading healthcare company is seeking a Senior Director of Clinical Account Management to provide strategic leadership and ensure client satisfaction. This remote role involves managing a team, developing processes, and engaging with clients to drive growth. Ideal candidates will have extensive experience in client services and leadership in the healthcare sector.

Qualifications

• 8+ years client services experience in healthcare or pharmacy benefit management.
• 5+ years leadership/people management experience.

Responsibilities

• Lead the account executive team and serve as escalation point.
• Develop processes and metrics to monitor contract performance.
• Maintain relationships with clients and ensure satisfaction.

Skills

Interpersonal Skills

Conflict Resolution

Organizational Skills

Leadership

Analytical Skills

Education

Bachelor's degree in Business

MBA or advanced degree preferred

Job description

Senior Director Clinical Account Management - Remote

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Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Senior Director Clinical Account Management - Remote

Job Description

The Sr Director of Clinical Account Management provides strategic and operational leadership to a team of account executives. The role is responsible for client satisfaction and retention, collaborating across functions to align and execute on Prime's and clients' priorities.

Responsibilities

• Lead the account executive team; serve as escalation point and issue resolver.
• Develop processes and metrics to monitor contract performance and prevent issues; document SOPs and reporting requirements.
• Maintain relationships with clients and internal teams; ensure client satisfaction, contract renewals, and product adoption.
• Build relationships with cross-functional partners; develop and implement go-to-market strategies.
• Lead contract negotiations and participate in RFPs; oversee project implementations.
• Manage account assignments and team structure for retention and strategic support.
• Engage in strategic discussions with clients to identify growth opportunities.
• Manage budgets, revenue goals, staffing, and team development; support and coach team members.
• Perform other duties as assigned.

Education & Experience

• Bachelor's degree in Business, Marketing, Finance, Healthcare Administration, PharmD, or related; or equivalent experience. HS diploma or GED required.
• 8+ years client services experience in healthcare or pharmacy benefit management, preferably Medicaid.
• 5+ years leadership/people management experience.
• Legal eligibility to work in the U.S. without sponsorship.

Additional Qualifications

• Deep understanding of the PBM industry and pharmacy trends.
• Excellent interpersonal, facilitation, conflict resolution, and influence skills.
• Ability to prioritize compliance, business goals, and initiatives.
• Strong organizational skills; capable of managing multiple complex projects.
• Proven leadership in building team culture and strategic planning.
• Ability to analyze complex information and develop solutions.
• Effective in a matrixed environment, leading across departments.
• Ability to lead process improvements.

Preferred Qualifications

• MBA or advanced degree preferred.

Physical Demands

• Travel up to 30%.
• Work outside standard hours as needed.
• Prolonged sitting, handling, talking, hearing.
• Frequent reaching; occasional standing, walking, stooping, lifting up to 25 lbs.
• Visual acuity requirements.

All employees must adhere to security and legal requirements and policies.

Salary range: $143,000 - $243,000, based on experience.

For benefits details, visit Benefits Page.

Prime Therapeutics is an equal opportunity employer. We value diversity and inclusion and encourage all qualified candidates to apply.

If you require accommodations during the application process, contact Human Resources at 1.866.469.1257 or email [e-mail].