Senior Director Clinical Account Management - Remote

Lensa; Phoenix (AZ); Remote; USD 143,000 - 243,000; Full time

Job summary

A leading company is seeking a Senior Director of Clinical Account Management to provide strategic leadership and ensure client satisfaction. The role involves managing account executives, negotiating contracts, and collaborating with cross-functional teams to drive improvements. Ideal candidates will have extensive experience in healthcare and strong leadership skills.

Qualifications

• 8 years of relevant client services experience in healthcare or pharmacy benefit management.
• 5 years of leadership/people management experience.

Responsibilities

• Provide strategic and operational leadership to the account executive function.
• Lead contract negotiations and pricing for new business and renewals.
• Manage budgets, revenue goals, staffing, and performance.

Skills

Interpersonal Skills

Leadership

Problem-Solving

Organizational Skills

Education

Bachelor's degree in Business

MBA or other advanced degree

Job description

Senior Director Clinical Account Management - Remote

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Prime Therapeutics, is seeking professionals. Apply via Lensa today!

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Senior Director Clinical Account Management - Remote

Job Description

The Sr Director of Clinical Account Management is responsible for providing strategic and operational leadership to a team of account executives and is accountable for the satisfaction and retention of assigned clients. This position collaborates across functions to ensure strategic alignment and execution of Prime, and assigned client priorities.

Responsibilities

• Provide strategic and operational leadership to the account executive function; serve as point of escalation and accountable leader for issue resolution across clients.
• Establish processes and tracking methodologies to monitor performance against contracts and prevent repeat issues; develop and document standard operating procedures, reporting requirements, and operational activities to serve clients efficiently.
• Collaborate with cross-functional teams and maintain relationships with clients, especially with senior leadership; develop a consultative, service-oriented partnership to maximize satisfaction, contract renewals, and product adoption; build and maintain relationships with key client stakeholders.
• Identify and maintain relationships with key cross-functional partners; collaborate on Go-To-Market strategies and establish communication to monitor performance and drive improvements.
• Lead contract negotiations and pricing for new business and renewals; participate in RFPs and oversee project implementations.
• Review and assign account executive's book of business; support retention and strategic fulfillment.
• Facilitate strategic discussions with clients on service performance, growth, and retention strategies; support development of engagement strategies to grow the market.
• Manage budgets, revenue goals, staffing, and performance; provide support, training, and coaching to team members; attend face-to-face meetings as needed.
• Other duties as assigned.

Education & Experience

• Bachelor's degree in Business, Marketing, Finance, Healthcare Administration, PharmD, or related field; or equivalent experience. HS diploma or GED required.
• 8 years of relevant client services experience in healthcare or pharmacy benefit management, preferably Medicaid.
• 5 years of leadership/people management experience.
• Must be eligible to work in the U.S. without sponsorship.

Additional Qualifications

• Thorough understanding of the PBM industry, with expertise in pharmacy trends, Medicaid benefits, etc.
• Excellent interpersonal skills; ability to facilitate meetings, resolve conflicts, build consensus, and influence across departments and levels.
• Ability to balance compliance, business goals, and risks while driving initiatives.
• Strong organizational skills, attention to detail, and ability to manage multiple complex projects under pressure.
• Proven leadership in creating team culture, strategic planning, and client retention success.
• Strong problem-solving skills to develop well-reasoned solutions.
• Effective in a matrixed team environment; demonstrated cross-departmental leadership.
• Ability to lead process improvement initiatives.

Preferred Qualifications

• MBA or other advanced degree.

Physical Demands

• Travel up to 30%.
• Work outside standard hours as needed, including holidays, nights, and weekends.
• Constantly sit, use hands, talk, and hear.
• Frequently reach with hands and arms.
• Occasionally stand, walk, stoop, kneel, and crouch.
• Occasionally lift up to 25 pounds.
• Specific vision abilities required.

Employees must adhere to security and legal requirements and policies.

Potential pay ranges from $143,000 to $243,000 based on experience.

For benefits details, visit Benefits Page.

Prime Therapeutics is an equal opportunity employer and encourages diverse candidates to apply. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected classes.

We welcome applicants with different backgrounds and experiences, including those requiring reasonable accommodations.

If you need a reasonable accommodation, contact Human Resources at 1.866.469.1257 or email [e-mail].