Senior Director, Client Loyalty & Strategy

Medium; Indianapolis (IN); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible Time Off

Company-Wide Holidays

Diverse benefits suite

Job summary

A leading loyalty solutions provider is seeking a Director of Client Services to oversee client relationships and loyalty program strategies. The ideal candidate should have 10–12 years of experience in client services and loyalty marketing. You will manage key accounts, build relationships, and lead cross-functional teams to enhance customer engagement. Join a flexible work environment dedicated to fostering innovation and growth, with a commitment to equity and diversity.

Qualifications

• 10–12 years in client services, loyalty marketing, CRM, or enterprise program management.
• Proven ability to lead strategic accounts and manage senior client relationships.
• Strong understanding of loyalty strategies and CRM platforms.

Responsibilities

• Own client loyalty program strategy and performance.
• Build and maintain senior-level client relationships.
• Identify opportunities for organic growth across services.

Skills

Client services experience

Loyalty marketing knowledge

Strong communication skills

Strategic thinking

Problem-solving abilities

Team leadership

Education

Bachelor's degree

Advanced degree or relevant certifications

Job description

A leading loyalty solutions provider is seeking a Director of Client Services to oversee client relationships and loyalty program strategies. The ideal candidate should have 10–12 years of experience in client services and loyalty marketing. You will manage key accounts, build relationships, and lead cross-functional teams to enhance customer engagement. Join a flexible work environment dedicated to fostering innovation and growth, with a commitment to equity and diversity.