Senior Director, Client Loyalty & Strategy

Medium; Atlanta (GA); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible Time Off

Company-Wide Holidays

Diverse benefits for growth and well-being

Job summary

A national loyalty solutions provider is seeking a Director of Client Services to lead strategic relationships and drive loyalty program success. This role involves overseeing performance, managing senior client interactions, and mentoring team members. The ideal candidate has 10–12 years of relevant experience in client services or loyalty marketing and is committed to fostering a collaborative work environment. Kobie offers a flexible, remote work culture with a focus on diversity and inclusion.

Qualifications

• 10–12 years of experience in client services, loyalty marketing, or CRM.
• Proven ability to manage senior client relationships and strategic accounts.
• Strong understanding of loyalty strategies and data-driven engagement.

Responsibilities

• Lead strategic client relationships and oversee loyalty program delivery.
• Translate insights into actionable recommendations that optimize program ROI.
• Mentor and develop team members, fostering a culture of continuous improvement.

Skills

Client services

Loyalty marketing

CRM management

Analytical skills

Strategic thinking

Communication

Education

Bachelor’s degree

Advanced degree or certifications

Job description

A national loyalty solutions provider is seeking a Director of Client Services to lead strategic relationships and drive loyalty program success. This role involves overseeing performance, managing senior client interactions, and mentoring team members. The ideal candidate has 10–12 years of relevant experience in client services or loyalty marketing and is committed to fostering a collaborative work environment. Kobie offers a flexible, remote work culture with a focus on diversity and inclusion.