Senior Director, Client Loyalty & Strategy

Medium; Dallas (TX); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Company-Wide Holidays

Diverse benefits for growth and development

Job summary

A leading loyalty solutions provider is looking for a Director, Client Services to lead strategic client relationships and oversee the delivery of loyalty programs. This role requires strong leadership and loyalty marketing expertise, with a focus on optimizing program performance and managing senior client interactions. The successful candidate will enjoy a flexible work environment and the opportunity to mentor team members while driving growth and innovation in loyalty strategies.

Qualifications

• 10–12 years in client services, loyalty marketing, CRM, or enterprise program management.
• Proven ability to lead strategic accounts and manage senior client relationships.
• Experience managing budgets and driving growth within client portfolios.

Responsibilities

• Lead strategic client relationships and oversee loyalty program delivery.
• Translate insights into actionable recommendations for program optimization.
• Manage account-level budgets and profitability.

Skills

Client services leadership

Loyalty marketing expertise

Analytical skills

Communication skills

Team leadership

Problem-solving skills

Education

Bachelor's degree

Advanced degree or relevant certifications

Job description

A leading loyalty solutions provider is looking for a Director, Client Services to lead strategic client relationships and oversee the delivery of loyalty programs. This role requires strong leadership and loyalty marketing expertise, with a focus on optimizing program performance and managing senior client interactions. The successful candidate will enjoy a flexible work environment and the opportunity to mentor team members while driving growth and innovation in loyalty strategies.