Remote Director, Client Services — Loyalty Growth

Kobie; Richmond (VA); Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Company-Wide Holidays

Diverse suite of benefits

Job summary

A leading loyalty solutions provider seeks a Director of Client Services to oversee strategic client relationships and loyalty program delivery. This role requires a combination of strategic vision and operational excellence, involving responsibilities like managing budgets, mentoring teams, and navigating client dynamics. Candidates should have 10-12 years of experience in client services or loyalty marketing, strong communication skills, and a bachelor's degree. Join a collaborative environment that supports diversity and innovation.

Qualifications

• 10-12 years in client services, loyalty marketing, CRM, or enterprise program management.
• Proven ability to lead strategic accounts and manage senior client relationships.
• Exceptional communication, strategic thinking, and problem-solving skills.
• Experience managing budgets and driving growth.
• Ability to lead and inspire cross-functional teams.

Responsibilities

• Own client loyalty program strategy and performance.
• Build and maintain senior-level client relationships.
• Identify opportunities for organic growth and co-create enhancements.
• Partner with teams for seamless program execution.
• Manage account-level budgets and profitability.
• Mentor and develop team members.

Skills

Client services

Loyalty marketing

CRM

Strategic thinking

Communication

Problem-solving

Education

Bachelor’s degree

Advanced degree or relevant certifications

Job description

A leading loyalty solutions provider seeks a Director of Client Services to oversee strategic client relationships and loyalty program delivery. This role requires a combination of strategic vision and operational excellence, involving responsibilities like managing budgets, mentoring teams, and navigating client dynamics. Candidates should have 10-12 years of experience in client services or loyalty marketing, strong communication skills, and a bachelor's degree. Join a collaborative environment that supports diversity and innovation.