Senior Director, Client Delivery & Data Insights - Remote

WCG Clinical, Inc.; City of Albany (NY); A distancia; USD 130.000 - 176.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) with company match

Flexible spending accounts

Tuition reimbursement

Certification assistance

Paid holidays

Descripción de la vacante

WCG Clinical, Inc. is seeking a Senior Director, Client Delivery Data & Insights Solutions to lead client success strategies, driving satisfaction, retention, and measurable value across the Data & Insights teams.

You will collaborate with Business Development, Data & Insights, and other internal teams to align client objectives with our capabilities and roadmap. This executive, remote role requires 8+ years in client experience or related leadership, strong analytics fluency (SQL, Power

Formación

• Bachelor’s degree is required.
• Advanced degree (MBA, MPH, MS) preferred.

Responsabilidades

• Develops and executes a scalable client success strategy aligned with company goals and client needs.
• Leads and develops the client-facing marketing/operations function supporting Data & Insights.
• Directs the resolution of highly complex business problems spanning client experience, marketing, and operations.
• Defines and tracks performance metrics related to client satisfaction and overall client experience.

Conocimientos

Client Success Leadership

Data & Insights Expertise

Strategic Planning

Executive Relationship Management

CRM Proficiency

BI Tools (SQL, Power BI/Tableau)

Educación

Bachelor’s degree

Advanced degree (MBA, MPH, MS) preferred

Herramientas

Power BI

Tableau

SQL

CRM systems

Descripción del empleo

WCG Clinical, Inc. is seeking a Senior Director, Client Delivery Data & Insights Solutions to lead client success strategies, driving satisfaction, retention, and measurable value across the Data & Insights teams.

You will collaborate with Business Development, Data & Insights, and other internal teams to align client objectives with our capabilities and roadmap. This executive, remote role requires 8+ years in client experience or related leadership, strong analytics fluency (SQL, Power