Senior Director Business Development

Infosys BPM Limited; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

A leading company seeks a Senior Director for New Account Business Development in the Hi-Tech sector. This role involves business development, client management, and expanding the company's footprint in BPO outsourcing. The ideal candidate will have extensive experience and a strong network in the Hi-Tech industry, ensuring client satisfaction and business growth.

Benefits

Medical insurance

Pension plan

Vision insurance

401(k)

Qualifications

• 14+ years of experience in business development.
• Experience in large deal BPO outsourcing.

Responsibilities

• Manage existing business and own the opportunity management cycle.
• Responsible for competitor analysis and market trends.

Skills

Leadership

Communication

Interpersonal

Presentation

Education

Bachelor’s degree

Job description

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Senior Director - Business Development in Hitech sector

Senior Business Development Manager

Location is remote (WFH)

Business travel is required, domestic and international

Infosys BPM is seeking to hire a Senior Director for New Account Business Development to expand the BPO outsourcing presence in Hi-Tech accounts. The Senior Director-Hitech Business Development is responsible for all client interfaces within the Hi-Tech sector. The person filling this role will build an account plan and be responsible for business development, growth, and expansion of the Infosys BPM brand based on the account plan. The role will be responsible for expanding the Infosys BPM business footprint across different lines of business to introduce our BPO outsourcing services, Global Business Services and Global Delivery Model to bid on potential growth business within the Hitech Sector.

Role Description:

1. Business development with expectation to utilize existing contacts to introduce Infosys BPM across assigned one named Hi-Tech account.
2. Manage existing business and own the opportunity management cycle: Prospect-Evaluate-Propose-Close.
3. Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client and the SLAs are being measured and met.
4. Provide client introductions, provide customer maps and organization charts in support of the account plan.
5. Responsible for competitor analysis, market trends and intelligence for the deal and business units supported in the account.
6. Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

Required Experience:

1. Experienced in new business development and large deal BPO outsourcing experience.
2. Ability to bring existing contacts and connections to expand the business within Hi-Tech sector.
3. Track record of interacting and building relationships with CXO level client contact.
4. Understanding of sales cycle, key influencers, budget cycles and client’s bid process.
5. Hands-on experience with proposal creation and leading proposal presentations.
6. Ability to collaborate with internal cross functional teams for support.
7. Strong leadership, interpersonal, communication and presentation skills.
8. Wide variety of BPO, Management Consulting and Business Consulting engagement experience.

Basic Qualifications

1. Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
2. 14+ years of experience, with strong business development experience.

Preferred Qualifications:

1. Track record in growing the BPO outsourcing business footprint within named Hi-Tech accounts.
2. Knowledge of Hi-Tech industry trends and insights.
3. Good understanding of Hi-Tech industry business issues and drivers in BPO outsourcing space.
4. Global Delivery Model experience.
5. Experience managing and communicating with large international teams.
6. Track record as a Business Development Manager in a rapidly growing industry sector.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

Work Model:

This role is client facing with ability to be remote (WFH) when not client facing. Role will require some domestic and occasional international travel.

Who We Are

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 47 delivery centers in 16 countries spread across 5 continents, with 58,702 employees from 110 nationalities, as of December, 2024.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Seniority level

• Director

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• IT Services and IT Consulting and Outsourcing and Offshoring Consulting

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Inferred from the description for this job

Medical insurance

Pension plan

Vision insurance

401(k)

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