Senior Director, Auto Claims Operations

Ultipro; United States; Ibrido; USD 140.000 - 210.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical & Dental

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

401K + Company Match

Paid Time Off

Descrizione del lavoro

GAINSCO is seeking a Director, Claims Operations to provide strategic and operational leadership across First Notice of Loss, Liability, and Bodily Injury claims. This high-visibility role oversees Claims Managers and Team Leaders across a multi-state organization, accountable for claim quality, customer experience, and financial performance.

The ideal candidate will bring extensive auto claims expertise, experience leading through other leaders, and a track record of using data-driven insights

Competenze

• 8–10+ years of progressive auto claims experience in the Property and Casualty insurance industry.
• 5+ years of leadership experience managing auto claims operations through Claims Managers, supervisors, and/or Team Leaders.
• Experience leading Bodily Injury, Liability, and coverage-related claims.
• Multi-state claims leadership experience.
• Experience interpreting policy language and state statutes.

Mansioni

• Lead national FNOL, Liability, and Bodily Injury operations through Claims Managers and Team Leaders.
• Monitor productivity metrics, inventory, closure rates, cycle time, claim quality, customer satisfaction, severity, leakage, expenses, and reserve adequacy.
• Oversee third-party FNOL operations and vendor performance, including service levels, quality expectations, customer experience, and continuous improvement.
• Develop Claims Managers and Team Leaders while strengthening employee engagement, succession planning, workforce capability, accountability, and talent retention.
• Ensure compliance with company standards, state regulations, audit requirements, and corrective action plans in partnership with Quality Assurance, Legal, SIU, and Claims Strategy.
• Partner with Underwriting, Actuarial, Product, IT, Customer Service, Legal, and external vendors to resolve technical claims issues, improve workflows, and support business objectives.

Conoscenze

Executive leadership

Strategic planning

Change management

Stakeholder management

Operational excellence

Formazione

Active Texas or Florida Adjuster License

Descrizione del lavoro

GAINSCO is seeking a Director, Claims Operations to provide strategic and operational leadership across First Notice of Loss, Liability, and Bodily Injury claims. This high-visibility role oversees Claims Managers and Team Leaders across a multi-state organization, accountable for claim quality, customer experience, and financial performance.

The ideal candidate will bring extensive auto claims expertise, experience leading through other leaders, and a track record of using data-driven insights